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prompt ticket reference number for when modifying / updating user's properties

sanjivram

Hi Team,

We are part of the JML (Joiners, Movers, and Leavers) processing team and would like to ensure that any changes made to user attributes are properly tracked.

Specifically, we are looking to capture and reference the associated change ticket number for each update, to maintain clear audit and traceability within ARS 8.1.

Could you please advise on the best way to record or link change ticket references within ARS 8.1? Any recommended approach or best practice would be greatly appreciated.

Kind regards,

Sanjivram

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  • 0

    Hello, Sanjivram.

    In this case, I would suggest using an attribute (probably virtual, and not a stored value) to capture the ticket number, then use a policy and workflow to make that attribute mandatory. The policy is useful for some circumstances , where the workflow is better in others, but they can cooperate to ensure that your ticket number attribute is populated whenever certain changes are made. With a small scripted policy, you can then take that ticket number attribute and store it as the "Operation Reason" control. This is a built-in control value, and is already shown in the Change History reports (you can see this if you look at any Change History record today; it's typically only populated if/when a change is subject to approval and the initiator provides a reason for their change).

    Hope that helps!

    Shawn

  • 0 in reply to Shawn.Ferrier

    Hello Shawn,

    Thank you for the update.

    Could you please confirm whether it’s possible to create a policy that enforces the completion of the “Notes” field under “Operation Reason”? If so, I would appreciate your guidance on how to set up such a policy, as I’m not very familiar with ARS.

    Many thanks for your help.

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  • 0 in reply to Shawn.Ferrier

    Hello Shawn,

    Thank you for the update.

    Could you please confirm whether it’s possible to create a policy that enforces the completion of the “Notes” field under “Operation Reason”? If so, I would appreciate your guidance on how to set up such a policy, as I’m not very familiar with ARS.

    Many thanks for your help.

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