To all our Valued Customers and Partners,

As we all navigate the temporary uncertainty around COVID-19, I want to personally let you know that One Identity is committed to all of you, our customers and partners, and we are taking the necessary steps to ensure the highest level of support during this time.

Whether you are a customer or a partner providing IT services to your clients, you are in the unique and critical position to maintain business continuity and to help all of us get through this time. Your efforts can optimize productivity, keep as many people working as possible and then return us back to ‘normal’ after the initial crisis has settled. One Identity and our people are here to help you do that.

We remain focused on protecting our global employees, serving our customers and partner communities, and minimizing disruptions to our operations so that we keep your businesses running smoothly. Although we have restricted all non-essential business travel, our global workforce is very well equipped to work outside of the standard office environment for as long as needed.

Because of the processes and procedures we’ve put in place to ensure uninterrupted operations, you can be confident there will be no impact on the level of support and service that you’ve come to expect from your One Identity team. As such, our support team is available 24/7 to assist you. Please visit our support page for more information.

To accelerate your efforts, we have consolidated information about One Identity solutions that ensure security, productivity and access to critical business functions during these unprecedented times. To this end, we have created special licensing programs that address the demands you are facing in this rapidly changing environment.

We understand this is a trying time for everyone. We pledge to continue to monitor developments as well as implement any additional contingency plans as needed. If you have any questions, don’t hesitate to reach out to me or your local One Identity team.

Sincerely,

David Earhart

David Earhart
President & General Manager
One Identity
A Quest Software Business

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