Can't add or remove a license in One identity Defender

MAS.K 9 months ago

Hello everyone,

I have a problem with Defender.
After installation and configuration, I cannot add or remove a license in Defender because these options are not displayed in AD.
I only see the trial license displayed by default.

Can anyone help me please?

Thanks.

Parents

0 JT@work 8 months ago

Hi MAS.K,

there are multiple possible reasons.
Might be because of your Windows display settings:
https://support.oneidentity.com/de-de/defender/kb/4368999/the-add-license-button-is-not-showing-in-the-defender-license-screen-4368999?kblang=en-US
also: might be an permission problem. Delegated rights on the Defender Container are not sufficient to add a license key. Try with a Domain Admin.

BR
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0 tanyarounds80 7 months ago in reply to JT@work

I am also having the same issue. Thanks for the link, I hope it will help me, If I face any more problem, I will message you.
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0 tanyarounds80 7 months ago in reply to JT@work

I am also having the same issue. Thanks for the link, I hope it will help me, If I face any more problem, I will message you.
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Can't add or remove a license in One identity Defender