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unable to push the Mailbox marked for deletion.

Aamir Khan
over 4 years ago

Hi Team,

I am unable to push the Mailbox marked for deletion from Manager(target system sync Exchnage)

when trying to push getting below error

error message:

Error generating processes for event Update.
Error executing script 'Event_Update'.
Error generation process step event UPDATE.
Error generating process CCC_EX0_2010_EX0Mailbox_Update/Deactivate.
Error executing prescript.
Connection information for <Key><T>ADSDomain</T><P>######################</P></Key> could not be detected.

As Verified ADS Domain value is present in Mailbox as well as on AD account.

Can anyone help me to overcome the issue.

Thanks in advance. 

  • over 4 years ago

    What version of Identity Manager are you using? It sounds like you are running into defect number 29847 which is only fixable in 8.1.x. To work around this issue in versions below 8.1.x you would have to do the following - 

    If the error occurs, you can restart the affected frontend or job service. In the latter case, you also have to reactivate the job.

    You can also prevent the error from happening altogether by always performing a full compile instead of a partial compile.