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VI_ESS_PWOHelperPWO send mail new task for approver process did not generate

dnyandev garad extern
12 hours ago

Hi All,

We have a requirenment to send approval email emmedialty and also collective reminder every day.

When I "QER\ITShop\MailTemplateIdents\RequestApproverByCollection" enable this config param and modify generating condition for the process "VI_ESS_PWOHelperPWO send mail new task for approver"

I see only collective email send process is triggering and  process VI_ESS_PWOHelperPWO send mail new task for approver did not triggers.

For testing I also created custom process for event "DECISIONREQUIRED" without any generating condition and when config param "QER\ITShop\MailTemplateIdents\RequestApproverByCollection" is enabled process did not generate.

Is there any other configuration I have to change so that both process trigeres.

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  • 11 hours ago

    I think you need to implement it the other way round, because the customizer does not fire the events as you figured already. You need to keep the configuration parameter "QER\ITShop\MailTemplateIdents\RequestApproverByCollection" disabled and change the gencondition at the process for sending the collective reminder. (VI_ESS_PWOHelperPWO send mail collection of pending tasks for approver). You need to change the pre-script at this process to ensure that the correct rich-mail template is selected because the deactivate configuration parameter will be returned as an empty string if you use Connection.GetConfigParm to get the value.

  • 10 hours ago in reply to Markus Weiss-Ehlers

    Hi Markus,

    I tried this also and process "VI_ESS_PWOHelperPWO send mail collection of pending tasks for approver" did not trigger.

    Even I removed complete generation condition from process VI_ESS_PWOHelperPWO send mail collection of pending tasks for approver.

    Looks like job queue I see "Created by QBMDBQueueProcess: fire event DECISIONCOLLECTION for object type PWOHelperPWO" generating but this did not trigger main process.

  • 9 hours ago in reply to dnyandev garad extern

    Did you check the Pre-script as well? If the configuration parameter is disabled, the Pre-Script just throws an exception. You need to provide the mail template in your custom pre-script for the process.

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