• How to send an email when added to a Business Role

    I am running version 9.0LTS

    We are adding users to Business roles and I am wanting to trigger a Welcome Email when they are assigned to some business roles.

    There is no Mail notification option in the business role dialog box where I could set this.  The…

  • IT Shop Department Request parameter - hide the fullpath field

    I have a table lookup request parameter into the Department field.  This is working as expected, but the drop list showing the departments shows the name of the department, but also the full path to the department.  Is it possible to hide the fullpath line…

  • Close/Fail a workflow when there is a pre-generation script issue

    Hello,

    I'm on version 9.0 LTS.

    I'm working on a custom process that could be throwing an exception at the generation level. This process is called by an event from a IT Shop request.

    However, when the exception occurs, the workflow never "fails…

  • Request parameters validation - works when entering but fails check in shopping cart

    I am trying to build a few IT Shop requests, and am up to the point where I am adding in field validation.  I am using 9.0LTS CU4 with Angular portal.

    I have a number of fields, but I think I have tracked it down to one field validation that is causing…

  • Permissions issue in IT Shop request - on property changed script

    I have an IT Shop item:

    paramTenant - Table view into AADOrganization

    paramPartnerID - Table lookup into AADUser user

    paramFirstName - Text field

    paramLastName - Text field

    I have created a on property change script (contains a lastName field as well…

  • Cannot figure out how to use "On property changed script" in request parameters

    I am using 9.0LTS

    I am creating request parameters as follows (for an IT Shop request):

    paramTenant - Tenant name 

    paramPartner - Partner name

    paramFirstName - First name

    What I have is that you can select an AAD tenant (paramTenant), and then select…

  • Web Portal Customizations

    I am modifying the page I attached through Web Designer. (1IM 9.0 LTS)

    I inserted the following "Expression for display value" "UID_Person IN (SELECT po.UID_Person FROM Org o LEFT JOIN PersonInOrg po ON o.UID_Org = po.UID_Org WHERE o.Ident_Org = 'Manager…

  • Web Portal Customizations

    I am modifying the page I attached through Web Designer. (1IM 9.0 LTS)

    I inserted the following "Expression for display value" "UID_Person IN (SELECT po.UID_Person FROM Org o LEFT JOIN PersonInOrg po ON o.UID_Org = po.UID_Org WHERE o.Ident_Org = 'Manager…

  • Accproduct HyperView Display on Web Designer

     
    Hello Experts,
    I want service item hyperview displayed on UI something similar to Manager view .Please help with Configuration steps or changes to be done to Hyperview components/modules.

    Kind Regards,
    Vinayaka

                                                       

                           

           

    …

  • SCIM: The request contains invalid parameters or values

    Hello,

    I am trying to connect to a Target System using oAuth authentication method via SCIM. We are using the version 9.0 LTS.

    We populate all the correct values and when we try to test the connection we get the below error message:

    Error returned:…

  • Error in org sync cannot update department structure from source of truth. Error:The account definition cannot be deleted because it was created using an existing account definition

    Hi experts!

    A new change from our HR system was not successfully replicated to OIM

    We are seeing this error in our synchronization logs

    The account definition cannot be deleted because it was created using an existing account definition

    would it be possible…