• Completed requests either do not show or show in Canceled Requests....

    Hello All,

    when a person requests something on IT Shop, if the request was approved and completed it doesn't show in Approved request under request history for that person... There are times it won't show those requests at all or they will end up in…

  • Unable to configure new Group in IT Shop - OOB Request

    Hello Experts,

    we have run in to a little bit of a snag.  When users are requesting a new AD Group on IT Shop they are picking the OOB option "Create New Group".  When their manager receives the request, they cannot approve it... they can either…

  • Can requester, recipient and approver change input parameters once the request is raised?

    Hi,

    I checked in the ITshop and understood that it is not possible to change input parameters of the request once the request is raised. But is it possible to customize this functionality so that requester, recipient can change input parameters of the…