• Request is automatically denied when manually escalated by the recipients managers manager


    We have an approval workflow where a request is routed to the recipients manager. The request can be escalated to the recipients managers manager, either via timeout, og manual escalation.
    This works in most cases, but if the recipients managers manager…

  • Error while provisioning RACF account related to StructuralObjectClass in LDAPAccount

    Hi,

    I'm setting up a RACF connector towards TDS on One Identity Manager 8.2, which works fine so far, however when I'm provisioning a new account for an existing employee through either the IT Shop or Manager, the job will get stuck in the job queue during…

  • IT Shop event through custom script

    Dear All,

    At the moment I am working on changing a feature in the IT Shop during the Request phase through a custom script in Designer, but I still haven't figured out how to write and invoke it.

    Specifically, I need a check on the specifications of the…

  • Find ADSAccounInAdsgroup or PersonInOrg where XOrigin = '1' and auto CreateOrder in IT Shop for this assignments 

    Hello everyone, tell me, we have many assignments for users with Xorogin = 1, 
    both in the PersonInOrg table and in the ADSAccountInADSGroup table. 
    Many of the ADSGroup and ORG have been hosted on the ITShop for a long time, but for many users they have…

  • IT shop search value

    Hello,

    I have One Identity Manager v 8.1.2, as you know, by default, when you perform a new request into the IT Shop, the search field performs a search on the names of the service items. Is it possible to change the search criteria? I mean, could you…

  • IT Shop Requests and Delegation for Managers that are either OOO or on leave

    Hello All,

    I have a couple of questions i was hoping to get some ideas/recommendations on.  We are using OneIM 8.0.1.  I am part of the IT Shop Administrator also a member of the Chief Approval Team.  What i am trying to solve for now is if we have a manager…

  • Completed requests either do not show or show in Canceled Requests....

    Hello All,

    when a person requests something on IT Shop, if the request was approved and completed it doesn't show in Approved request under request history for that person... There are times it won't show those requests at all or they will end up in…

  • How can i increase character length of "Reason" field when submitting the Request in ITSHOP?

    Hello Experts,

    We have a need to expand the character limit on the "Reason" Field to accomodate additional notes for the users to put in the requests.  Where can i find this?  i tried looking in to Web Designer but was not able to find it...…

  • How do i enable to someone in IT Shop to submit request for others?

    Hello Experts,

    We have a situation where someone needs to be able to submit requests in IT Shop for people other than their direct reports.  Basically acting like a security Point of contact.  out of the box, you can only see or request access for people…

  • Is there any option to show frequently raised requests in ITshop to the user?

    Hi,

    I want the user to see frequently raised requests for his role so that it is easy for the user to select that request and raise it for himself. Is it possible to implement this functionality?

  • IT Shop new request Email process does not trigger

    Hi Team,

    We have set the email "IT Shop request - approval required" in the Approval workflow. But when the request is placed by the employee, the Process
    "QBMDBQueueProcess:PWOHelperPWO" is triggered, but the process to send email doesn't starts…