• Requests on behalf of other

    Hi everybody,

    I know that OneIM provides the possibility to make requests from ITShop on behalf of others; in particular I know that a manager can make requests on behalf of his direct subordinates whether he is their direct manager or he is the manager…

  • ITShop Person Changes Saving as SA in One Identity Manager 7.1

    When our ITShop saves changes to person XUserUpdated in the Person table is recorded as "sa". ITshop is configured for Active Directory. Where/What do we need to change to have ITShop record the changes as being performed by the ITShop logged in AD user…

  • Issue in ITShop: "Not yet implemented -> [Hash function for key"

    Hi there,

    when trying to authenticate to the ITShop with an enabled/internal Person in the context Employee (Role-based), AD (Manual) or AD integrated the error message "Not yet implemented -> [Hash function for key xyz]" returns.

    Version…

  • ItShop Request properties required

    I have built multi request resources with request items and assigned them to service items. I have some required columns populating the Shopping Cart Item defined in the request item. It all works fine. However, when I request the shop item, I get a pop…

  • Moving Products from one Shop to a new Shop

    Hello everyone. we are running Identity manager version 8.0.2.

    we have two types of users in our production: employees and contractors. Both these types of users are cusotmers of a Shop inside IT shop (customer dynamic role: isinactive=0). We have entitlements…

  • Active assignment request

    We are facing the same issue 8.0.2 IT shop assignment is not working as expected basically it show for the requester that the product he requested is assigned   (E.x business roles/ other entitlement) user try to use requested product since approvals got…

  • IT Shop still showing "InActive" employees.

    Hello All,

    We are having a little issue with InActive employees still showing on Web portal for managers in their direct reports.  I have the parameter set  for "QER\ITShop\AutoCloseInactivePerson"... Is there anything else that i need to do to remove those…

  • Completed requests either do not show or show in Canceled Requests....

    Hello All,

    when a person requests something on IT Shop, if the request was approved and completed it doesn't show in Approved request under request history for that person... There are times it won't show those requests at all or they will end up in…

  • Unable to configure new Group in IT Shop - OOB Request

    Hello Experts,

    we have run in to a little bit of a snag.  When users are requesting a new AD Group on IT Shop they are picking the OOB option "Create New Group".  When their manager receives the request, they cannot approve it... they can either…

  • How do i enable to someone in IT Shop to submit request for others?

    Hello Experts,

    We have a situation where someone needs to be able to submit requests in IT Shop for people other than their direct reports.  Basically acting like a security Point of contact.  out of the box, you can only see or request access for people…

  • Data Import Error: [810025] IT Shop structures: Write permission denied for value "Approval policy".on

    We are getting this error when we try to import a change label from our preProd environment to Production....

    Has anyone seen this before?  All your help is greatly appreciated.

    Thank you,