• How do i add a custom field and map it to HR Feed?

    Hello Experts,

    So i have a need to add a field to identify employees that are considered "REMOTE".  Currently we don't have a way to identify them.  We receive a field in our HR feed that identifies them as 1=Yes, 0=No for remote user.  This…

  • One Identity Support Product Public RSS Feeds

    We have recently made several improvements to our product RSS feeds. They are now updating in real time so that you can immediately see any new content posted for the product you have an interest in.

    From our Support portal, when viewing a product, you…

  • Install service on local machine

    Hi,

    How can install service from a server to the same server ?

    Only remote installation is available ?

    Regards,

  • SQL Server 2017 Developer Edition

    Hi,

    I try to install a demonstration envionment with SQL Server Developer Edition, but it does not work.

    Processing step 'ATT CheckInsertJob (insert post processing jobs)' failed.
    4 - Sql command failed.
    Error during execution of statement: exec…

  • Change SortOrder of DBQueue Processor task

    Hello,

    Can we change the SortOrder of DBQueue Processor task? If yes, then is it recommended?

    Thank You

  • Active assignment request

    We are facing the same issue 8.0.2 IT shop assignment is not working as expected basically it show for the requester that the product he requested is assigned   (E.x business roles/ other entitlement) user try to use requested product since approvals got…

  • IT Shop still showing "InActive" employees.

    Hello All,

    We are having a little issue with InActive employees still showing on Web portal for managers in their direct reports.  I have the parameter set  for "QER\ITShop\AutoCloseInactivePerson"... Is there anything else that i need to do to remove those…

  • Recommendations please...

    Hi everyone,

    Looking for good tutorials / documentation on provisioning / approvals. Training is on the horizon, but I need something to get me through the short term.

    Thanks!

    Matt

  • Installing the Job service to a local server

    Hi there,

    I'm trying to get my job server installed as a service on my 1IM server. (Windows 2016)

    As this is a LAB environment, the service account and installation account are both Administrator. The Installation folder is the local folder with my…

  • Completed requests either do not show or show in Canceled Requests....

    Hello All,

    when a person requests something on IT Shop, if the request was approved and completed it doesn't show in Approved request under request history for that person... There are times it won't show those requests at all or they will end up in…

  • VI_ESS_PWOHelperPWO Send mail new task for approver Failing

    Hello All,

    i have a few jobs under VI_ESS_PWOHelperPWO Send mail new task for approver that are failing to send the email notification.  Below is the error i am getting.

    ErrorMessages = (2019-08-21 14:59:05.247) [810271] Column UID_PersonOrdered does not…

  • Assign to New Manager

    Hello,

    After migrating to v8.1 the Assign to New Manager button is now getting error.

    "You do not have permission to assign new manager,"

    Can someone tell me where I can change the permission to this form?

    I looked in User Interface but not…

  • Unable to configure new Group in IT Shop - OOB Request

    Hello Experts,

    we have run in to a little bit of a snag.  When users are requesting a new AD Group on IT Shop they are picking the OOB option "Create New Group".  When their manager receives the request, they cannot approve it... they can either…

  • Overview not showing ADSAccount in v8.1 web portal

    Hello,

    I just upgraded to 8.1 and now the ADSAccount is not showing in the Overview on the web portal.

    In version 7.x when going to the Person you can check the overview and the ADSAccount was there now it is gone.

    Can anyone tell me how to activate the…

  • Default Icon colors

    Hello,

    Has anyone changed some of the default icon colors in web designer?

    I was able to change the scheme but the icons are still blue i would like to change them to match my scheme.

    Icons such the information icon, back button, and filter buttons.

  • Issue - DB Server CPU Utilization reaching 100%

    OIM Version - 7.1

    We have a scripted data import that is triggered to populate few custom tables. The input data for this comes from a simple select query which has a join of 3 OIM tables and result of that query will be used to performs insert update delete…

  • Cherwell (ITSM) Product integration with OneIM

    Hello Experts,

    Has anyone worked with Chewell(AN ITSM) Procuct to integrate it with OneIM?  if so, any kind of information would be greatly appreciated.

    Thanks,

    JP

  • Is there an audit report for Object Changes besides History Database or Time Trace?

    Hello Experts,

    Our Audit department has asked for a report that shows when a user account has any changes done to it.  They are needing the details as to What, When, by whom(the Change auditor shows just the sa account)  they need which user made the change…

  • How to Run a Report of All Assigned users to a Business Role

    Hello Experts,

    We have some business roles that are driven by a dynamic assignments based on their Deprtment, Title and Location.  I am trying to see if there is a way to have a report on all the members of those roles.  If i can do it in OneIM, Great! 

  • How do i enable to someone in IT Shop to submit request for others?

    Hello Experts,

    We have a situation where someone needs to be able to submit requests in IT Shop for people other than their direct reports.  Basically acting like a security Point of contact.  out of the box, you can only see or request access for people…

  • Is there a way to Limit OneIM to use only Child Domain for GC Query instead of Parent?

    Hello Experts,

    We have been having a weird issue with our OneIM version 8.0.1.  We have multiple domains and 2 of the 3 domains are working with no errors.  One of the Domain we have is having all kinds of issues.  The difference is the 2 working domains…

  • OneIM Assigning groups from two different domains to One Businessrole

    Hello Experts,

    I have a bit of an issue at my hand that i need your help with.  We have built several Business roles that are based on Department, Title and Location with dynamic roles.  we have a where clause defined in SQL portion in the Dynamic Rule…

  • Data Import Error: [810025] IT Shop structures: Write permission denied for value "Approval policy".on

    We are getting this error when we try to import a change label from our preProd environment to Production....

    Has anyone seen this before?  All your help is greatly appreciated.

    Thank you,

  • ADS_ADSGroup_Update Failing on some of the groups in one particular domain with Error.

    We are getting jobs frozen when updating ADS Groups in One of the domain.  We have 3 domains in OneIM... two of them have no issues provisioning any changes.  One domain is having issues on ADS_ADSGroup_Update and sometimes on ADS_ADSGroup_Insert.  below…

  • Exchange provisioning with single item recovery

    Hello,

    Has anyone set up Exchange provisioning with single item recovery?

    Wondering if this needs a PS script or if there is something i'm missing on the EX0Mailbox templates.

    https://docs.microsoft.com/en-us/exchange/recipients/user-mailboxes/single…