• Is there any impact on existing requests if we import the workflow changes.

    I am going to make changes in the request approval workflow and going to transport changes to production. In production there are already requests that are in pending state. Is there any impact on existing requests if i import the changes. If yes, please…

  • Apply the rule of skipping the hierarchical manager when it comes to "AQL" and "Dismissal" - Incorrect approval decision

    Hello community,

    I am developing a workflow for access removal processes. I'm using One Identity Manager 8.2. Could you help me with this problem?

    I need to apply a rule to skip the hierarchical manager when the reason is "AQL" or "Termination".…

  • Only the Requestor can see the full workflow, LM nor Approver Group member can't see requests they approved afterward - v9.2.1

    Problem:

    • Requestor creates a request.

    • Line Manager (LM) approves it → request disappears from Pending Requests.

    • Approver Group member approves it → request also disappears from Pending Requests.

    • Feedback: Neither LM nor Approver Group…

  • Recalculate single Attestation Case on Event (Identity Manager 9.2)

    Hi,

    I have a question and hope you can help here.
    We have an Attestation Workflow with custom approval methods. When an Identity is temporarily deactivated I want to recalculate the corresponding Attestation Case (or bettter: just this approval step). 

  • How to trigger approval workflow after a identity is inserted into Person table through web designer?

    Hello,

    I am currently using the OOTB functionality in web designer for creating a Identity.

    After the details are entered in web page and clicking on save, the record gets inserted into Person table in inactive state(I am making the status as inactive…

  • Getting error "Make Decision method is disabled or cannot be run" when approver is trying to approve the request

    Hello,

    We are using version 9.0 LTS and we have setup 2 level of approval for system role request. We are able to approve the requets at level 1 but getting mentioned error on level2. Both the levels are using "OR" member of certain role approval procedure…

  • Creating an Approval Workflow in One Identity with Conditional Rechecks

    In our One Identity implementation, we need to set up an approval workflow that includes a loop to recheck a specific condition. This ensures that business roles are assigned correctly and that any necessary adjustments by administrators are verified…

  • New Identity approval

    Hi everyone!

    I am working on creating identities through the Manager/Admin Web portal Identity manager account Responsibilities>My Responsibilities>Identities>Add a new Identity (customized the VI_Employee_edit to CCC_Employee_edit as per requirement…

  • Different product owner groups for same products

    Hey all,

    we have a specific topic about individual approvals with specific product-owners based on different country but the same service categories. 

    Situation: there is one shopping-center with some shelf's and products for a specific group of users…

  • Approval Workflow

    Hi All,

    Can some one please assist me on the below.

    Scenario: Currently we have existing IT shop and a work flow is assigned to it. Now the request is we are creating to new workflow for the same IT shop.

    So the question is if there are products already…

  • Compliance Violation: Show directly the existence of a violation and make the approval Reason mandatory

    Hi Community,

    we are struggling to find a good solution for our problems. Handling Approval Workflow with a mitigatable SoD violation:

    1. in the approval requests it shall directly be visible, that this request creates a mitigatable SoD violation (-…

  • Missing message when another approver has already approved the approval step - no tasks are shown

    If an approver in the approval group gets an request for approval (with link to the work item) he/she will not see the approval request (task) when another approver has already approved this item.

    A message like “it has been already approved / denied…

  • chief approval team

    Hello Team,

    Approvals are getting routed to chief approval team immediately after request submission even though there exists an active approver for decision step.

    Am I missing any configuration in workflow? Version 8.1

    Please guide

  • Vendor Employee Account 2 level approval

    Hi Experts,

    In my environment i want to create a approval workflow that will approve employees/Vendors created through Web Forms and it should be 2 level approval from manager and IT Manager, also an email notification should be sent prior to approver…

  • Issue with mail template script

    Hello experts,

    I am calling a script in my approval mail template but getting some weird error while script being called.

    Am I missing any connection string here?

    Error : 

    Exception has been thrown by the target of an invocation.
    at Designer.ScriptEditor…

  • How to send approval notification to group mailbox instead of single approvers?

    Dear 1IM community,

    Our use case requires to send approval notifications and reminder emails to a group mailbox instead of the single approvers' email addresses.

    Currently we are using the standard OA - Product owner approval procedure.

    Do you have…

  • Error on clicking any Approval workflow in Manager tool

    Hello,

    When we are clicking on any Approval Workflow in Manager tool, we are getting the below error.

    Form (FormDecisionWorkFlow) from archive (QER.Forms) could not be created!
    The form definition could not be applied to form (FormDecisionWorkFlow)!
    The…

  • Approval procedure for delegations

    (Ver 7.1.2)

    Hello again experts,

     

    Let me explain what we want to do and how have we tried to do so.

    So our aim is to create an approval workflow for delegations in which the person you are delegating to has to approve it (“accept” that delegation). Sounds…

  • New user attestation approval flow advice OIM 8.0.1

    Hey all,

    So in a scenario where business units across the enterprise have differing hierarchies, I was wondering what your thoughts would be on handling the following.

    1. New person is inserted

      1. Person has direct manager
        1. New user attestation sent to the…
  • Duplicate "call method MakeDecision" jobs being generated

    In version 8.0, I infrequently get frozen standard jobs of type JobChainName = "Created by QBMDBQueueProcess: call method MakeDecision for object type personwantsorg" with ErrorMessages =

    Error saving <PersonWantsOrg-Display>: [810306] Error during…

  • Getting error "This employee is not authorized to make approvals"in "MakeDecision" method.

    Hi,

     

    my use case has approval workflow as below

    1. It is one level approval and has two approval steps.

    a. first step is "BS": back to requester

    b. second is "EX": external approval. External approval calls custom process and this custom process…

  • How to call a custom process when the request is Unsubscribed

    Hi,

    I want to call a custom process to delete the entry from the Person table when the request is Unsubscribed the approver. Please help 

  • How to get the response from custom process through approval workflow

     
    I am trying to implement the "Approval of AD group create request" workflow. In my case, my first level approval is recipient's manager and once the manager approves the request I am calling the custom process (for which I have used "EX" and provided…

  • How to create custom event for Approval Procedure "EX"

    Hi,

    I want to create a custom event for the approval procedure "EX" for my workflow. The custom event would be a backend execution step once the one level approval is completed. How can I create it?

  • Approval procedure - Named approvers of requested business role or organization? (7.1.1)

    Hello, im an newbie,

    Im looking for an Approval Procedure - Named approvers of requested business role or organization? (7.1.1)

    Idea is

    Business role has a configured UID_RulerContainer Application role  "Business role approvers" and some people are assigned…