We see the following IIS Server behavior:

• After restarting the IIS server the number of “User account: (User is not logged in); started at: xxxxxxxxxxx” – sessions is building up to 80-90 sessions. Netstat registers 9 IP connections with port 443. …

We are trying to make a quatitative reports of how many requests were approved by department?

Hi,

I have 2 questions regarding new feature in 8.2 meaning DialogParameters. There are fields for validation scripts - do you have any examples of such scripts? What's the expected output and how can we refer to current value?

Second thing - how…

Dear All,

At the moment I am working on changing a feature in the IT Shop during the Request phase through a custom script in Designer, but I still haven't figured out how to write and invoke it.

Specifically, I need a check on the specifications of the…

Hi everybody,

I know that OneIM provides the possibility to make requests from ITShop on behalf of others; in particular I know that a manager can make requests on behalf of his direct subordinates whether he is their direct manager or he is the manager…

When our ITShop saves changes to person XUserUpdated in the Person table is recorded as "sa". ITshop is configured for Active Directory. Where/What do we need to change to have ITShop record the changes as being performed by the ITShop logged in AD user…

Hi there,

when trying to authenticate to the ITShop with an enabled/internal Person in the context Employee (Role-based), AD (Manual) or AD integrated the error message "Not yet implemented -> [Hash function for key xyz]" returns.

Version…

I have built multi request resources with request items and assigned them to service items. I have some required columns populating the Shopping Cart Item defined in the request item. It all works fine. However, when I request the shop item, I get a pop…

Hello everyone. we are running Identity manager version 8.0.2.

we have two types of users in our production: employees and contractors. Both these types of users are cusotmers of a Shop inside IT shop (customer dynamic role: isinactive=0). We have entitlements…

We are facing the same issue 8.0.2 IT shop assignment is not working as expected basically it show for the requester that the product he requested is assigned   (E.x business roles/ other entitlement) user try to use requested product since approvals got…

Hello All,

We are having a little issue with InActive employees still showing on Web portal for managers in their direct reports.  I have the parameter set  for "QER\ITShop\AutoCloseInactivePerson"... Is there anything else that i need to do to remove those…

Hello All,

when a person requests something on IT Shop, if the request was approved and completed it doesn't show in Approved request under request history for that person... There are times it won't show those requests at all or they will end up in…

Hello Experts,

we have run in to a little bit of a snag.  When users are requesting a new AD Group on IT Shop they are picking the OOB option "Create New Group".  When their manager receives the request, they cannot approve it... they can either…

Hello Experts,

We have a situation where someone needs to be able to submit requests in IT Shop for people other than their direct reports.  Basically acting like a security Point of contact.  out of the box, you can only see or request access for people…

We are getting this error when we try to import a change label from our preProd environment to Production....

Has anyone seen this before?  All your help is greatly appreciated.

Thank you,