• ITShop - Helpdesk access and ticket state

    Hi all,

    I just wanted to know how you guys handling the IT Support/Helpdesk access to One-Identity requests.
    Base point of my Question is, that customers asking the IT Support Hotline "what's the state with my request" (even if they can see it by themself…

  • ITShop: Use single request reason for multiple items

    Hi all,

    for some Service Items, we mad the "request reason" mandatory. 

    When adding them to the cart, we get for each item a dialog to "Enter additional information about your request." So if you request 5 roles for 10 users, this dialog pops…

  • Error when approver change request on ITShop

    Hello! 

    1IM v8.1

    On portal ITShop approver want change request and add second product. When click send the approver get error: 

    "An exception has occurred while executing the form method F0_ctl00_ControlRef8_ControlRef15_ControlRef15_ControlRef8b_Main_Main_Container6_Container7_Button4_Method…

  • IT Shop Requests and Delegation for Managers that are either OOO or on leave

    Hello All,

    I have a couple of questions i was hoping to get some ideas/recommendations on.  We are using OneIM 8.0.1.  I am part of the IT Shop Administrator also a member of the Chief Approval Team.  What i am trying to solve for now is if we have a manager…

  • Completed requests either do not show or show in Canceled Requests....

    Hello All,

    when a person requests something on IT Shop, if the request was approved and completed it doesn't show in Approved request under request history for that person... There are times it won't show those requests at all or they will end up in…