• Business Role owner cannot remove members

    we have around 300 business roles published as assignment resource on IT shop. Currently role owners can only see role information on IT shop.

    However, they annot remove members unlike manager of AD group, where group manager can remove members from…

  • Active assignment request

    We are facing the same issue 8.0.2 IT shop assignment is not working as expected basically it show for the requester that the product he requested is assigned   (E.x business roles/ other entitlement) user try to use requested product since approvals got…

  • IT Shop still showing "InActive" employees.

    Hello All,

    We are having a little issue with InActive employees still showing on Web portal for managers in their direct reports.  I have the parameter set  for "QER\ITShop\AutoCloseInactivePerson"... Is there anything else that i need to do to remove those…

  • Completed requests either do not show or show in Canceled Requests....

    Hello All,

    when a person requests something on IT Shop, if the request was approved and completed it doesn't show in Approved request under request history for that person... There are times it won't show those requests at all or they will end up in…

  • Unable to configure new Group in IT Shop - OOB Request

    Hello Experts,

    we have run in to a little bit of a snag.  When users are requesting a new AD Group on IT Shop they are picking the OOB option "Create New Group".  When their manager receives the request, they cannot approve it... they can either…

  • How can i increase character length of "Reason" field when submitting the Request in ITSHOP?

    Hello Experts,

    We have a need to expand the character limit on the "Reason" Field to accomodate additional notes for the users to put in the requests.  Where can i find this?  i tried looking in to Web Designer but was not able to find it...…

  • How do i enable to someone in IT Shop to submit request for others?

    Hello Experts,

    We have a situation where someone needs to be able to submit requests in IT Shop for people other than their direct reports.  Basically acting like a security Point of contact.  out of the box, you can only see or request access for people…

  • Order state of the product is "Assigned" but the product is not assigned to the user

    Hi,

    I am using version 8.0. And I have made one system role requestable. When a user, requested for this product and the approver approved the request, OrderState of the product got changed to "Assigned" but the system role was not assigned to the user…

  • Getting error while submitting ITshop request

    Hi,

    I have multirequest resource which is added to OOTB IT shop. But when I try to raise a request, it gets added to Shopping Cart but doesnt get submitted. Error is "The employee 'Anders, Mr Maria (MANDERS)' cannot request the product 'Application…

  • Serice Catalog not avilable in User Portal

    We have imported few Service Catalog .But some  of them are not visible via "Service Catalog ->Request New ".

    But in Manger tool ,i can see all of them under "IT_Shop -> Service Catalog -> Hierarchial view" .But among them ,only some them…

  • where to optimize the search index in ITSHOP?

    when I use the search function in ITSHOP (search a Chinese name ,to check whether a specified people raised a request in IT shop), I put the name in search box, clicked "search".it didn't happen anything .actually I found the name's record in the bottom…

  • Changing the default shelf where Ad groups are auto-published

    Hello experts,

     

    We would like to publish our AD Groups in another shelf different from the default one. Version 7.1.2.

     

    We have tried to edit the script “ADS_AssignADSGroupsToITShop” which, as far as we know, contains the instruction to publish it in…

  • How to prepopulate the ITshop dynamic request property field?

    Hi,

    In my scenario, I am sending a mail to user asking to raise a request and passing the link of ITshop request to the user in the mail itself. Now, there are two fields in ITshop request. I want to prepopulate one of the fields and its value will be…

  • How to create dependent dropdown column for ITshop request

    Hi,

    I have 2 parameters in my request properties and both will be drop downs. One for UID_Person and one for UID_AERole. I want that user will select UID_Person first and then accordingly UID_AERole should be displayed. Meaning, I want user to select…

  • Can requester, recipient and approver change input parameters once the request is raised?

    Hi,

    I checked in the ITshop and understood that it is not possible to change input parameters of the request once the request is raised. But is it possible to customize this functionality so that requester, recipient can change input parameters of the…

  • How can I have dynamic request properties in the request?

    Hi,

     

    I have a requirement to show dynamic values in dropdown in the request. Use case is to show disabled users in the dropdown who were reporting to the logged in user. Can someone please suggest how this can be achieved? Thanks in advance.

  • How can we automatically raise a request on specific event of the process?

    Hi,

     

    Is it possible to raise a request automatically on a specific event of the process? If yes, how can we do that? Please help