• ITShop: Use single request reason for multiple items

    Hi all,

    for some Service Items, we mad the "request reason" mandatory. 

    When adding them to the cart, we get for each item a dialog to "Enter additional information about your request." So if you request 5 roles for 10 users, this dialog pops…

  • Where does webdesigner/web portal gets the Field displaynames from?

    For some fields e.g UID_PersonOrdered, displaypersonordered, webdesigner/ITshop shows it as "Delegate" but the displayname in PersonWantsOrg or Shoppingcartitem is "Recipient".

    I'm trying to find where is it picking these names/titles…

  • Completed requests either do not show or show in Canceled Requests....

    Hello All,

    when a person requests something on IT Shop, if the request was approved and completed it doesn't show in Approved request under request history for that person... There are times it won't show those requests at all or they will end up in…

  • Cancel IT Shop Order are not working from the Script Component

    Dear All,

    We are trying to abort or Unsubscribe IT Shop orders for a given SAP Account. Attached my code, it is working fine when i test the script directly calling from Script Debugger but it is not working when we call same script with same attributes…

  • Implementing One Identity Defender to Identity Manager

    Hello everybody,

    I am trying to implement two-factor authentication by using One Identity Defender to ITShop and AppServer portals and then later to Manager and Designer apps. 

    For the web portals, I tried using the ISAPI Agent that One Identity provides…

  • Build MasterData URL in Attestation - approval required Mail Template OIM 8.0.1

    Hey folks,

    So I have been customizing some mail templates and so far so good for the most part. My current focus is on a new joiner use case, in which I trigger an API call to the application server to insert a person. Thanks to the help of some fine folks…

  • where can i see the pending approval for any requested IT-SHOP Items.

    where can i  see the pending approval for any requested IT-SHOP Items .Can i see this Manager tool or any other tool available to see where the current process is pending with..One user told us they have requested foe an item and cant get the AD group…

  • ITShop Search Error: System.AggregateException: The operation has timed out (Version 8.0.1)

    Hey Folks,

     

    So after installing the application server and ITShop portal, I am having an issue with the search feature. Whenever I attempt to search for any item in either the top bar or within a new request I get the following:

    When I interrogate the…

  • Exception Approval Deny workflow does not trigger anything

    Hi,

     

    I have assigned system role to the user which has compliance rule. In compliance rule, we have set the condition as follows

    If user has Role1, it should not have Role2

    Now, when I assign both system roles to the user, compliance rule is triggered…

  • 7.1.1 - viewing permission for extended FKs to ShoppingCartItem and PWO tables

    Hi all,

    I know there are similar threads floating around, but I'm having a particular issue when I add FK columns to the ShoppingCartItem and PWO tables for request properties. At first I had thought it was a bug with ADSGroups schema extension, but even…

  • How to remove ITShop request

    Hello,

    I'm just now getting into the ITShop and created a requestable product tied to a Security Group.

    I was wondering how would I remove that assignment without having to delete from PersonWantsOrg?

    I need to have the ability to remove the user…