Hello! 

OneIM 8.1.0.0

A External user registering on portal. 

After, external user approver approved request and the external user, after click link in received email, can't submitted the request. 

https://www.dropbox.com/s/smz9d1l3utnytbn/11.png?dl=…

Hello All,

when a person requests something on IT Shop, if the request was approved and completed it doesn't show in Approved request under request history for that person... There are times it won't show those requests at all or they will end up in…

We have got a lot of data in shoppingcartitems and orders table and that is causing some issues when users try to submit new orders. 

I'm trying to figure out, how is this data used internally in the product?

I can see that ShoppingCartItems being…

Dear All,

We are trying to abort or Unsubscribe IT Shop orders for a given SAP Account. Attached my code, it is working fine when i test the script directly calling from Script Debugger but it is not working when we call same script with same attributes…

Hi,

We are trying to raise ITshop request using CreateITshopOrder method for ITshopOrgHasQERReuse object. We are trying to execute this method in Object browser but it is throwing below error

"Assignment requests are not allowed for the given product…

Hi,

I am to have system roles UID to be available for selection in front end while requesting a product. I am able to make it multi selectable by using component "MultiFKCombo" from Web Designer but when I am trying to select multiple system roles from…

Hello everybody,

I am trying to implement two-factor authentication by using One Identity Defender to ITShop and AppServer portals and then later to Manager and Designer apps. 

For the web portals, I tried using the ISAPI Agent that One Identity provides…

Hey folks,

So I have been customizing some mail templates and so far so good for the most part. My current focus is on a new joiner use case, in which I trigger an API call to the application server to insert a person. Thanks to the help of some fine folks…

Is there a way to allow the product owner to add a person directly to their product or make a request on behalf of an employee similar to the way a supervisor can?

We are running IAM 6.1.4

Thanks

Robin Stone

Hi,

I want to enable the user (we can assume it as support person) to reset the password of other users. I am trying to create a request property where in support person will select the user and then he will pass the password. But how can I have Password…

where can i  see the pending approval for any requested IT-SHOP Items .Can i see this Manager tool or any other tool available to see where the current process is pending with..One user told us they have requested foe an item and cant get the AD group…

Hi,

When I am trying to raise a request using "select reference user", it is not showing all the requested and assigned products of this user. What might be the cause for this? Please help

Hi,

I want to attestation to be made as self service so that manager can run attestation on the objects. Right now, attestation runs on schedule basis or can be ran from backend (Manager) but I want to make this feature available in front end as well.…

Hey Folks,

So after installing the application server and ITShop portal, I am having an issue with the search feature. Whenever I attempt to search for any item in either the top bar or within a new request I get the following:

When I interrogate the…

Hi,

my use case has approval workflow as below

1. It is one level approval and has two approval steps.

a. first step is "BS": back to requester

b. second is "EX": external approval. External approval calls custom process and this custom process…

My use case is: If the current account manager of AD group gets disabled, it gets removed as an account manager from the AD group which is as expected but now I want to assign new account manager to this AD group through ITshop and the workflow to assign…

Hi,

I have assigned system role to the user which has compliance rule. In compliance rule, we have set the condition as follows

If user has Role1, it should not have Role2

Now, when I assign both system roles to the user, compliance rule is triggered…

Hello all,

I was looking through the technical documentation on 8.0 and see some references to ADFS.

https://support.oneidentity.com/technical-documents/identity-manager/8.0/application-roles-administration-guide/8#TOPIC-860384

Two questions:

1. Which…

Hello experts!

I'm trying to operate with a custom table in the ITShop and having a problem with thing that seemed to be very basic. I need to pass the object selection somehow from module to module. I have a module that lists a table as a grid and another…

I have a entry in UNSAccountBInUNSGroupB table. But it is not in PWO table.. 

I need to know

1. How can I update group information in PWO table using CreateITShopOrder

2. We need pass Script to this CreateITshopOrder.

      a. Need the template of this s…

 I have too many logical groupings of requestable items. I think the usual way to hide some service catalogs from users is to use the Customer defined on the Shopping Center but this would result in me having way too many Shopping Centers. So, is there…

Hi all,

I know there are similar threads floating around, but I'm having a particular issue when I add FK columns to the ShoppingCartItem and PWO tables for request properties. At first I had thought it was a bug with ADSGroups schema extension, but even…

Hello,

I'm just now getting into the ITShop and created a requestable product tied to a Security Group.

I was wondering how would I remove that assignment without having to delete from PersonWantsOrg?

I need to have the ability to remove the user…

Hi,

I've got a question regarding delegation in the IT Shop.

In v6, we used to have a field called UID_PersonDeputyITShop which allowed us to declare a Person as the deputy of another for all of his/her responsibilities.

This field does not seem to appear…

I would like to use the collection Emails for Approvers on New Orders and Reminders, because sometimes employees order more then 10 Products in one shopping cart. The Reminders are defined to 4 h, so the Approver gets 10 Emails in the beginning and then…