• Survey of more than 1,000 IT security professionals reveals widespread lack of confidence in access control and privileged account management programs
  • One in three (31 percent) organizations rely on alarmingly antiquated processes including manual methods and spreadsheets to manage privileged accounts
  • One in 20 organizations have no way of knowing if users retain access even after they’ve left the organization
  • 1 in 10 IT security professionals admit it takes more than 30 minutes to reset a single password

ALISO VIEJO, CA -- (October 9, 2018) -- One Identity, a proven leader in helping organizations get identity and access management (IAM) right, today released new global research that uncovers a widespread inability to implement basic best practices across identity and access management (IAM) and privileged access management (PAM) security disciplines -- likely exposing organizations to data breaches and other significant security risks. Conducted by Dimensional Research, One Identity’s “Assessment of Identity and Access Management in 2018” study polled more than 1,000 IT security professionals from mid-size to large enterprises on their approaches, challenges, biggest fears and technology deployments related to IAM and PAM.

Among the survey’s most surprising findings are that nearly one-third of organizations are using manual methods or spreadsheets to manage privileged account credentials, and one in 20 IT security professionals admit they have no way of knowing if a user is fully deprovisioned when they leave the company or change their role. Additionally, a single password reset takes more than 30 minutes to complete in nearly 1 in 10 IT environments.

These and other findings paint a bleak picture of how many organizations approach IAM and PAM programs, indicating that critical sensitive systems and data are not properly protected, user productivity is hindered, and potential threats from mismanaged access remain a major challenge. Additional top findings from the report include: 

  • Privileged account practices are poor -- and IT security teams know it.
    In addition to 31 percent of businesses using manual administrative account management methods, a surprising 1 in 25 organizations do not manage administrative accounts at all. Two thirds (66 percent) grant privileged account access to third-party partners, contractors or vendors; and 75 percent admit IT security professionals share privileged passwords with their peers at least sometimes, with one in four admitting this is usually or always the case.

    Ineffective administrative account management practices coupled with careless sharing of passwords governing of these accounts demonstrates major gaps in PAM programs across the board, and IT security professionals seem to be aware of their shortcomings. The survey found that only 13 percent of respondents are completely confident in their PAM programs, while more than 1 in 5 (22 percent) are not confident at all.

  • Organizations are letting basic access tasks and responsibilities slip -- potentially impacting user productivity.
    The research found that 68 percent of users’ password resets take five minutes or longer to unlock, with nearly 1 in 10 (9 percent) admitting the task takes more than 30 minutes, implying widespread hindrance to employee productivity. When it comes to new user provisioning, 44 percent of organizations take from several days to multiple weeks to provide access across all applications and systems needed.

    Worse, nearly one-third (32 percent) of IT organizations take somewhere between several days to multiple weeks to deprovision former users from all of the applications and systems they were granted access to, with one in 20 having no way to know if the user has been fully deprovisioned at all. While the majority of respondents rate all aspects of their access control program as excellent or fair, only 15 percent are completely confident that they will not be hacked due to an access control issue. 

  • IT security pros top fear is disgruntled employees sharing sensitive data -- but most admit it’s easy to steal.
    When asked to share their worst IAM nightmare, the most common answer (at 27 percent) was a disgruntled employee sharing sensitive information, followed by having their CIO interviewed on TV following an IAM-cause data breach (22 percent) and usernames and passwords being posted to the dark web (18 percent). Ironically, nearly 8 in 10 (77 percent) of the IT security professionals polled admitted that it would be easy for them to steal sensitive information if they were to leave their organization, with 12 percent admitting they would do if they were mad or upset enough.

“Our research revealed a number of shocking findings including extensive sharing of privileged passwords internally and externally, failure to immediately deprovision old user accounts, and spending upwards of 30 minutes to reset a password. These poor practices are incredibly real and concerning risks to any organization, so it’s no surprise that there is a general lack of confidence in the effectiveness of IAM and PAM programs,” said John Milburn, president and general manager of One Identity. “The fact of the matter is that organizations that fail to address these basic IAM and PAM best practices may not only expose themselves to significant security risks, but also drive business productivity down. This research should serve as a wake-up call to organizations to seek out ways to ensure, manage, and secure appropriate access across the entire organization and user population – end users, third parties and administrators.”

Improving IAM and PAM Practices
Stealing user credentials is one of the easiest ways for malicious actors to gain entry into an organization’s network. Among the most coveted accounts are privileged (administrative) accounts, which may grant virtually unlimited access to a company’s IT infrastructure, including its most critical and sensitive systems and data. The more accounts available to bad actors, the more damage can potentially be done, including data breaches and leakage, compliance violations, fines and loss of brand-trust and reputation.

Effective IAM and PAM are critical components to any organizations’ security strategy; but the Assessment of Identity and Access Management in 2018 Study shows businesses are still struggling to do so. One Identity offers an end-to-end suite of access management, identity governance, privileged access management and identity-as-a-service solutions designed to eliminate the complexities and time-consuming processes often required to govern identities, manage privileged accounts and control access.

About the One Identity Assessment of Identity and Access Management in 2018 Study
The One Identity Assessment of Identity and Access Management in 2018 study consisted of an online survey conducted by Dimensional Research of IT professionals in mid-size to large organizations with responsibility for security and who are very knowledgeable about IAM and privileged accounts. A wide variety of questions were asked about experiences and challenges with IAM. A total of 1,005 individuals from the U.S., Canada, U.K., Germany, France, Australia, Singapore and Hong Kong completed the survey.

One Identity offers a free online executive summary of the data in a Key Findings Report. These materials can be found here.


About One Identity
One Identity, a Quest Software business, helps organizations get identity and access management (IAM) right. With a unique combination of offerings including a portfolio of identity governance, access management and privileged management, and identity as a service that help organizations reach their full potential, unimpeded by security yet safeguarded against threats. One Identity has proven to be a company unequalled in its commitment to its customers' long-term IAM success. More than 7,500 customers worldwide depend on One Identity solutions to manage more than 125 million identities, enhancing their agility and efficiency while securing access to their data -- wherever it might reside. For more information, visit http://www.oneidentity.com.

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One Identity Global PR
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