• How to avoid password manager from resetting the administrator accounts password?

    Hello Dears!

    I am using password Manager 5.9.5 . My client wants that

    "Password Manager Help-desk user  should not be able to change the password or assign the passcode to administrative user accounts "

    How I can achieve this?

  • Notify HelpDesk Tech that user has called and failed to answer security questions.

    Hi All,

     

    Is it possible to have a check box added on the HelpDesk site for the HelpDesk technicians that will alert other technicians when looking at a user's information that the user has failed to answer their security questions correctly and their…

  • User Attributes in Helpdesk Search Result

    Hi,

     

    Is there a way to add attributes to the user search results in the Helpdesk site in v5.6.3?

     

    Thanks in advance,

    Febin