can't authenticate linux host

Hi Mahmoud,

What version of SPP are you running?

Are you able to connect to this host outside of Safeguard successfully?

Please verify the Asset > Management > Network address is correct?

Could you increase the timeout from the Asset > Connection pane > Connection Timeout > from 20 seconds to 60 for example?

Try to test Check connection again?

Thanks!

Hi Tawfiq,

thanks for your support.

What version of SPP are you running? 2.11.2

Are you able to connect to this host outside of Safeguard successfully? yes

Please verify the Asset > Management > Network address is correct? done

Could you increase the timeout from the Asset > Connection pane > Connection Timeout > from 20 seconds to 60 for example? can't edit it

please note that centos version is 8

Hi Mahmoud,

Are you logged in to Safeguard with an admin account that has the "Asset" permission?

- From Users > double click on the user > verify permissions enabled as this will determine if you could edit the asset or not.

if you right click on the Asset > Select Check connection > once its finished > click on the eye icon to show the logs > click on Show more > Operations tab > this should give you more detailed log.

Thanks!

Hi Mahmoud,

Are you logged in to Safeguard with an admin account that has the "Asset" permission?

- From Users > double click on the user > verify permissions enabled as this will determine if you could edit the asset or not.

if you right click on the Asset > Select Check connection > once its finished > click on the eye icon to show the logs > click on Show more > Operations tab > this should give you more detailed log.

Thanks!

thanks tawfiq.

I have removed the asset and  added again with root account and worked fine

Dear Ahmed,

same issue occurred again with Cisco switch:

Could not discover SSH host key: Queuing task.
Starting task.
Connecting with asset *********).
Connecting to asset *********failed with error: Connection refused..
Failed to discover SSH host key for asset *******.
Task completed with failure. (60307)

authentication with admin (full privelleged) user

1. Ensure that the password entered for admin account in Safeguard matches that of the target machines account

2. Ensure that PermitRootLogin is set to yes in the sshd_config, also SSHD service would need to be restarted afterwards.

okey, thanks tawfiq