Mouse cursor not changing shape to the different icons

The first screenshot was taken while connecting directly to a remote host. And cursor changes its icon when we try to resize the window.

The second screenshot was taken while connecting via PAM to the same remote host. And cursor doesn't change the icon when we try to resize the window (mouseovering all bounds with no success). 

Tried to include all channel policies. Also this solution https://support.oneidentity.com/kb/136349/mouse-cursor-changing-shape-and-disappearing-in-psm-session with no luck.

Running Safeguard for Privileged Session version is 6.4.0. Should I try to update to the current version (6.6.1)? 

  • Hi,

    I tested the mouse cursor behavior with SPS 6.6 via RDP to Windows 2012R2 server and the the cursor does change correctly when trying to resize the file explorer window.

    Using the terminal only channel policy was sufficient (which includes the drawing and clipboard channels)

    I would try to upgrade to SPS 6.6.1 anyways and test further.

    Thanks!