Can't Enable Session Request and Can't Enable Password Request

Hi,

Are these accounts listed under the Active Directory Asset > Accounts tab and if so do these accounts have passwords saved in SPP?

Thanks!

Hello,

I dont see any tab "Active Directory Asset" but i checked under ASSET MANAGEMENT > ACCOUNTS and their accounts are available and password is set

The Active Directory Asset would be under Asset Management > Assets > search here for the Active Directory Asset then double click on it and select the Accounts tab in this view and here you can view the AD Accounts associated with this AD asset to verify if these are associated correctly under the AD asset etc.

Hello Tawfiq, 

So under Assests i checked the Resource's Asset and when i double click it and inside in Accounts Tab his AD account is mentioned, But only Service Account is checked. I tried to select(Check) Password Request and Session Request but it reverts to unchecked . I even open the ticket One Identity but so far it didnt help

This seems like a configuration issue.

The AD account should not show under the resource asset accounts tab if its an AD account it would only show under the AD Asset > Account tab 

You may also be running an older version of SPP, I would suggest to upgrade to latest (if running feature release then patch to latest as of this post is 7.5.1)

If you need assistance with configuration, we suggest to consult with Professional Services team.

Thanks!

Apologies Tawfiq, im confused , exactly where it should show

1 - Asset Management > Asset > AD Account

2 - Asset Management > Accounts > Ad Account

Because this AD account is in more menus

And we are on version 7.4.0 and i dont think this is Version issue as all users are able to login without any issue. Any possibility of having remote session 

Ticket number is 02437577 

Apologies Tawfiq, im confused , exactly where it should show

1 - Asset Management > Asset > AD Account

2 - Asset Management > Accounts > Ad Account

Because this AD account is in more menus

And we are on version 7.4.0 and i dont think this is Version issue as all users are able to login without any issue. Any possibility of having remote session 

Ticket number is 02437577 

Hi,

The AD account is added under the Active Directory Asset (not under a Windows platform type assets)

Asset Management > Find the Domain Active Directory Asset > Accounts tab > AD accounts should be listed here.

Active Directory Asset > Accounts tab > should show AD accounts

Other Windows Assets > Accounts tab > should only have Local Windows Accounts and not AD accounts

Thanks!