Browse By Tags

  • Frozen jobs: "Created by QBMDBQueueProcess: call method Replace for object type personwantsorg"


    We get, from time-to-time frozen jobs, that I cannot find out the reason for why.

    Is there anyone here, that knows what this means and pherhaps why?

    Here are some examples from the log file from today (I have removed the product and person name):

  • Identity Manager IT SHOP integrated with REST API

    How can I create a product request in Identity Manager IT Shop using the REST API?

    I realy need to insert in all tables that are related with ITShop cart and PWO?

    Anyone has a script that help me to find a way to solve this problem?

  • Employee's manager with no editing rights in the web shop

    Hello everyone,

    in the web portal, by default, each employee's manager can add, edit and assign a new manager to an employee.

    Is it possible  for manager only view their employees while only some specific employees can add, edit (all) employees and…

  • Calculate number of approvers for custom decision step


    OneIM 8.1 

    IT Shop.

    I created custom decision step in custom workflow with custom approval procedure.

    Approval procedure can return some approvers. 

    I need that all approvers from the custom approval procedure will make decision.

    How can I calculate…

  • ITShop - retain service item on relocation


    In the Identity Manager 8.0 - IT Shop Administration Guide you say:

    Table 5: General Master Data for a Service Item

    Retain service item assignment on relocation Specifies whether requests belonging to this service item remain intact when a customer…
  • disable search field in IT Shop in the upper pane

    Hi 1IM Forum, 

    I'm running 1IM 8.1.1. I need to disable the search field that is available to IT Shop users at the very top of the page and being part of the upper bar. Could you please help me with that? 

  • Moving Products from one Shop to a new Shop

    Hello everyone. we are running Identity manager version 8.0.2.

    we have two types of users in our production: employees and contractors. Both these types of users are cusotmers of a Shop inside IT shop (customer dynamic role: isinactive=0). We have entitlements…

  • Active assignment request

    We are facing the same issue 8.0.2 IT shop assignment is not working as expected basically it show for the requester that the product he requested is assigned   (E.x business roles/ other entitlement) user try to use requested product since approvals got…

  • IT Shop still showing "InActive" employees.

    Hello All,

    We are having a little issue with InActive employees still showing on Web portal for managers in their direct reports.  I have the parameter set  for "QER\ITShop\AutoCloseInactivePerson"... Is there anything else that i need to do to remove those…

  • Completed requests either do not show or show in Canceled Requests....

    Hello All,

    when a person requests something on IT Shop, if the request was approved and completed it doesn't show in Approved request under request history for that person... There are times it won't show those requests at all or they will end up in…

  • Unable to configure new Group in IT Shop - OOB Request

    Hello Experts,

    we have run in to a little bit of a snag.  When users are requesting a new AD Group on IT Shop they are picking the OOB option "Create New Group".  When their manager receives the request, they cannot approve it... they can either…

  • How can i increase character length of "Reason" field when submitting the Request in ITSHOP?

    Hello Experts,

    We have a need to expand the character limit on the "Reason" Field to accomodate additional notes for the users to put in the requests.  Where can i find this?  i tried looking in to Web Designer but was not able to find it...…

  • How do i enable to someone in IT Shop to submit request for others?

    Hello Experts,

    We have a situation where someone needs to be able to submit requests in IT Shop for people other than their direct reports.  Basically acting like a security Point of contact.  out of the box, you can only see or request access for people…

  • Data Import Error: [810025] IT Shop structures: Write permission denied for value "Approval policy".on

    We are getting this error when we try to import a change label from our preProd environment to Production....

    Has anyone seen this before?  All your help is greatly appreciated.

    Thank you,

  • Changing the default shelf where Ad groups are auto-published

    Hello experts,


    We would like to publish our AD Groups in another shelf different from the default one. Version 7.1.2.


    We have tried to edit the script “ADS_AssignADSGroupsToITShop” which, as far as we know, contains the instruction to publish it in…

  • IT-SHOP requested item is not processing.Still lying as "Request Status =Request" under Request details.

    we have request for an items in IT-SHOP.It has been pending for 4 days.The next level of approver  is Manger.In Manager tool under IT-SHOP ,i checked the pending  request and i could see this user .i checked the approval History,request details 'Request…

  • How can delete the Person Object from One Idm

    I need to delete the Person Object One Idm. Is there any way to delete the object from Del One DB.Please suggest me.

  • ITShop Search Error: System.AggregateException: The operation has timed out (Version 8.0.1)

    Hey Folks,


    So after installing the application server and ITShop portal, I am having an issue with the search feature. Whenever I attempt to search for any item in either the top bar or within a new request I get the following:

    When I interrogate the…

  • Transport of IT Shop approval workflows and policies

    We have an IT Shop approval workflow that is about 26 steps long which references many custom Business Roles for approvals.   Is there a way to transport IT Shop workflows using the Data Transporter tool?  Having to re-create the workflow when moving to…

  • How to customize the request visibility in ITshop


    I want to customize the request visibility in ITshop. Right now, there is Compliance tab in which only the Rule name and the risk index is visible if any request is violating any compliance rule. Now, I want the "Description" field available for the…

  • How to create custom execution step once the request is approved in ITshop



    I want to create a custom execution step for the resource once the request is approved. I need to pass the parameters(request properties) in my request and need to use those parameters in actual execution on the target system. Can someone please…

  • How to find the current approver(s) for a ITShop request?

    Hi all,

    [1IM version 6.1.4 (soon to be 7.1), windows servers, MS SQL DB]

    I am writing or trying to write a query that will find the current approver or approvers for a PWO/ITShop request. 

    I have kind of got a product Owner approval step working, but it…

  • IT Shop error: "System.NullReferenceException" exclusively on Chrome.

    Hello Guys,

     I have the following error “System.NullReferenceException:Object…” that will randomly display upon requesting a “custom form” Service Account from IT Shop using Chrome. It’s important to note this only occurs in Chrome and not in IE. I have…

  • Changing Warning Message for Compliance Violation in Web Portal

    Hello, I am wanting to change the text that appears in the warning message when a rule has been violated within the IT Shop. 

    The reason for this is so that users can see a user friendly message which specifically describes why a violation occurred. I…

  • ITShop - How to request on behalf of for approver role of specific system

    Hi community,

    I have a question/issue regarding 'request on behalf of' rule/visibility condition for specific UID_Org (or personinorg). If the requester is also the approver of the system entitlements, they should also be able to request on behalf of…