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  • why a user can connect to the web only after iisreset?

    The user couldn't connect to the web and get always the exception:

    "Beim Ausführen der Formularmethode F0_ctl00_Main_Main_ControlRef1_Button1_Method ist ein Fehler aufgetreten. Object reference not set to an instance of an object" 

  • Customized page error after upgrade from 7.1.6 to 8.1.3


    Our OneIM on UAT environment just got upgraded from 7.1.6 to 8.1.3 with database upgraded via configuration wizard.

    Everything was fine except 3 customized web pages.

    The app server as well as web portal has been uninstalled and then re-installed…

  • Web Designer viewing changes


    I recently had a co-worker change some condition on employees in Configure Project.

    My co-worker can see the changes altough I cannot. I closed and reopened and made sure he pubisled the changes to all.

    Anyone had this issue or know how I can see…

  • Web Designer: Employees for whom a request can be placed

    i'm trying to customize the web portal in a way tha allows different groups of users to place requests on behalf of defined users. The SQL is getting a bit advanced and i'm trying to figure out how to do what I want. In the code below i'm using case-when…

  • [810312] Only module dependent UIDs are permitted for table DialogTaggedItem Transport file error


    I am trying to import WebDesigner related change via a change Lable based transport from One Environment to another and facing mention error = ([810312] Only module dependent UIDs are permitted for table DialogTaggedItem.)

    Please guide me about ways…

  • Overview not showing ADSAccount in v8.1 web portal


    I just upgraded to 8.1 and now the ADSAccount is not showing in the Overview on the web portal.

    In version 7.x when going to the Person you can check the overview and the ADSAccount was there now it is gone.

    Can anyone tell me how to activate the…

  • How can i increase character length of "Reason" field when submitting the Request in ITSHOP?

    Hello Experts,

    We have a need to expand the character limit on the "Reason" Field to accomodate additional notes for the users to put in the requests.  Where can i find this?  i tried looking in to Web Designer but was not able to find it...…

  • Sorting drop down list v 7.13


    Can anyone tell me if there is a way to sort a drop down list field in the web portal?

    I don't want the list to be sorted alphabetically. 

    Thank you,


  • Adding a URL


    Can someone tell me how to make a label a URL.

    I was able to add the label and put server action for a link but the URL will not open.

    ANy help is appreciated.


  • PWO Status Assigned but not applied yet in Web Poral

    Dear All,

    As i remember in Version 6 there is a status saying product is "Assigned but not applied yet" in the Target system. In our scenario (version 8), we are requesting for new SAP Roles using the portal. The status changed to Assigned immediately…

  • Web SSO - v802

    Trying to test SSO connectivity after upgrading to v8.0.2. Made the following changes

    - Authn module - Active directory user account (role based)

    - Updated the QER\WebPortal\BaseURL

    Below is the error i see in the logs

    2018-12-11 09:45:41.2555  INFO ( 

  • Disable new report option from end user in web portal.

    Hi All,


    Need quick help, if we want to restrict all users and allow only some of admin to create new report in web portal under reports, how can we achieve same?

    oneIM v8 STD.

    Thanks and Regards.

  • How to customize the request visibility in ITshop


    I want to customize the request visibility in ITshop. Right now, there is Compliance tab in which only the Rule name and the risk index is visible if any request is violating any compliance rule. Now, I want the "Description" field available for the…

  • How to create custom execution step once the request is approved in ITshop



    I want to create a custom execution step for the resource once the request is approved. I need to pass the parameters(request properties) in my request and need to use those parameters in actual execution on the target system. Can someone please…

  • Using dynamic foreign key in Web Designer

    Looking for an example on how dynamic foreign key can be used in web designer. Lets say I define a local single row collection with a property as Data Type string and property data source type as "Dynamic Foreign Key". How do I go about pointing it to…
  • Raising event from WebDesigner not working

    V 7.1.2: In WebDesigner I am calling a script in an action. Script among other things generates an event. I see script working fine, however an exception is thrown when it comes to generating that event. I tried simulating the event on the same person…

  • Column format for First and Last Name of person table.


    How can we change the format for First name and last name columns in Person Table. We current added a Contractor from the identity manager webportal. We are using VI_Employee_Edit module to add a record to the person table . If a user enter the…

  • IT Shop error: "System.NullReferenceException" exclusively on Chrome.

    Hello Guys,

     I have the following error “System.NullReferenceException:Object…” that will randomly display upon requesting a “custom form” Service Account from IT Shop using Chrome. It’s important to note this only occurs in Chrome and not in IE. I have…

  • ITShop - How to request on behalf of for approver role of specific system

    Hi community,

    I have a question/issue regarding 'request on behalf of' rule/visibility condition for specific UID_Org (or personinorg). If the requester is also the approver of the system entitlements, they should also be able to request on behalf of…

  • Save Textbox value in custom table


    How to store the textbox input value from web designer to custom table.?

    I want to store the textbox multiline value in a table. Please help me on this issue.





  • Tab page issues


    I hope someone can help me figure this one out.

    After an upgrade to 6.13 from 6.12 some of the web portal pages have format issues.

    I've been trying to figure out how to clean it up with Web Designer but it seems to be a hidden value somewhere…

  • Popup button click not working In web portal

    Hi All, In web ui i have a popup messagebox in which i have a save button. And i want while click on the save button it should redirect to main page. But after clicking on save button nothing is happening. Please help me on this. Regards, Raj
  • RE: Attestation: Actions taken by attestator not captured in export report

    Hi Alok,

    see here the visibility condition:


    If you delete it, then the alternative text of the images will be shown in the grid export shown below:

    As you already have a object copy you can edit it.

    But I still do NOT recommend what you are doing.…

  • RE: Attestation: Actions taken by attestator not captured in export report

    Hi Alok,

    this would be done in WebDesigner on an object copy of the component VI_Attestation_EditCases_Default. There are visibility conditions on some of the grid columns. And "variable("%gridexport%")<>'export'" is the one for hiding on the export of…