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  • Password Manager On Demand is Here! Get Cloud without Compromise

    Most requests for helpdesk assistance are for password resets. And as organizations transform with remote work and also strive for stronger security policies, the pain of password management is becoming more pervasive. Requiring more complex passwords…

  • Email Display for Notifications


    Does anyone know where I can change or customize the email display for notification messages? In SMTP servers when you put the senders email we can put whatever we want. The display always shows Password Manager <>. I would…

  • Remind user to change password email notification


    Can anyone tell me if there is a parameter that shows when a users password will expire?

    We have the value present in ARS under additional account info tab. It is the following in Integer 8 as AD attribute "msDS-UserPasswordExpiryTimeComputed".…

  • Three Ways to Improve Password Security and Self-service for Your End Users

    For enhanced password security, organizations need a simple, highly secure and efficient way for users to reset forgotten passwords and unlock accounts on their own. As an IT Leader, you must implement strong password policies and eliminate risk of data…

  • Password Manager and Event Logs

    Hello, We upgrade to 5.9.3 and only seem to be getting even logs for errors. I do not see logs anymore for workflow events or informational on users logging in and such.

    Has anyone seen this? I've look at KB's and forums and not found anything on it.…

  • Reminder Notification how to Edit HTML


    I'm using 5.9.3 and unable to edit the reminder in HTML. I see the HTML button and want to paste some HTML in it but it does not allow me to like the invitation email notice.

    Is this a bug or is it not allowed in the reminders? Does anyone…

  • HelpDesk question auto populated


    I'm trying to get one of the helpdesk question auto populated with a value from AD.

    Is there a way to do this?

    I tested the following…

  • Password Manager 5.9.5 is now available

    Password Manager 5.9.5 is now available:

    What’s New:

    • Password Manager Self-Service site is fully functional

    • Support for Redistributable Secret Management Service (rSMS) is fully function…

  • Rest API for Password Manager?

    Hello ,

    Wanted to check if there is a Rest API available to reset users password programmatically?

  • Starling Phone Verification Attribute

    Is it possible to change the attribute for the phone verification with starling integration from the default of Mobile Phone Number?

    The customer has this attribute exposed in the GAL and would like to change the phone number to an extension attribute…

  • Password Manager Self-Service Site throws the error "The password is incorrect. Please try again." for a known, good password

    This is happening from quite few days only on our ADLDS instance, when we try to manage profile or authenticate through  AD LDS the PWM site throws the error  "The password is incorrect. Please try again.". The password is correct & every user is getting…

  • Switch to secure password policies without drowning in support calls

    As the global pandemic prompted organizations worldwide to implement huge work-from-home programs, we reached out to offer help with securing the newly created remote-access channels with multifactor authentication (MFA) through our Defender product.…

  • How to reduce LDAP Traffic after installing the Secure Password Extension (SPE)

    After installing the SPE (Secure Password Extension), customers may see increased network traffic.

    This is due to the design of SPE in which it contacts AD and the Password Manager server to check for notifications to present to the end user.

    Please see…

  • One Identity Support Product Public RSS Feeds

    We have recently made several improvements to our product RSS feeds. They are now updating in real time so that you can immediately see any new content posted for the product you have an interest in.

    From our Support portal, when viewing a product, you…

  • Users not automatically being added to Starling 2FA during registration

    Hello, I am working on building out our workflows for Password Manager, and in initial testing, corporate registration for use with Starling 2FA was working perfectly - a user would register through PMUser and automatically be joined to Starling 2FA with…

  • Password Manager- Reminder Email to non-register user only

    I have invited user once through invitation email option to all non register user.

    Now if I am doing reminder through reminder option to send email to all non register users only , unfortunately, email going to all who has not received invitation mail…

  • Secure Password Extension Description on Windows 10 Login Page

    Hi All, 

    I just installed the SPE on my window 10 client PC. When I click Sign-in Option, it will show description and ask me to click "Open the Password Self-Service Site".  

    Can I modify the words in description or delete it. Also, can I modify…

  • Custom activity - Send the user to the "logging" page.

    Hello everyone,


    I'm new with Password Manager, custom activities and scripts.

    I want to do a script to cancel the access of the disabled users at the beginning of the workflow and, at the same time, send them to the first page, where they will have…

  • Is authentication method workflow step mandatory for resetting password workflow?


    I am using password manager 5.8.2.

    I have a requirement that a helpdesk user can reset password for employee without any authentication.

    I have some employee who does not need to create a QA profile. If those employees call to the help desk for reset…

  • Custom activity - Change AD and AS400 password together

    Hello all,

    I'm new to the Password Manager software so bare with me a little. I am attempting to configure a custom activity that will change change a users Active Directory and AS400 passwords at the same time. I have an existing PowerShell script that…

  • Tansport Layer Cipher


    We want to update the cipher suite (SSL Cipher Suite Order) on a windows server that is currently hosting QPM Self-service site and the QPM Service (5.5.2). We know that the version has reached end-of-life, and are in the process of updating.

    I know…

  • Custom e-mail with powershell


    Is there a way to access a variable from the PowerShell script in a custom email with shared settings?

    Thank you,


  • Error in Password Manager


    I have installed password manger 5.8.2 on windows server 2012,

    1. NET Framework 4.6.2

    2. Microsoft Visual C++ 2015 Redistributable (x64) 

    when i am opening in Browser Applicaion Errro is occured.

    See the windows log


  • Invitation emails do not include link to password manager

    I have edited the template under user enforcement rules but the daily emails still do not include the link to the website.  Am I missing something?

  • Password Manager 5.8.2 is now available for download

    Password Manager 5.8.2 is now available for download from the Support portal:

    Please refer to the Release Notes for resolved issues and new features: