Notification email for PSM session.

Hello Team,

Is there any way to configure a notification email for the PSM session.

Example:-

UserA- Requester

UserB- Approver.

Syetemname - Windows server

Account name - Win-account

 Condition A:-Once User A requests to access the windows server via win-account. he need to raise a request then User B should get a notification via email.(Someone requesting for PSM session).

Condition B:- After approved the request User A will access the windows server that time also User B should get a notification on email( Someone started the PSM session.)

Thanks in advance.

Regards,

Jafar Hussain

  • Hi Jafar

    The system level email settings will not help you achieve what you need, These are more notifications for the System administrator.

    The settings you see under the mail agent on the /admin web interface are to allow you to customise the messages that TPAM sends when   notification is triggered

    2.5.922 is not the latest version BUT should support this feature. I was looking at the 2.5.917 documentation where it shown.

    2.5.923 is the present release version. I do not think an update would help with this issue at this stage.

    Sorry I did not make myself clear on the authentication. I was thinking of the settings you use under the PSM Details tab -  Session Authentication tab.

    I was wondering if the authentication method could be making a difference. If it is a local account managed by TPAM or if you use an AD account could make a difference.

     I do not think it should as my understanding is that the email address you enter should be notified when a session is started from that PSM configuration you make.

    Did you try configuring the notification for and overrunning session and see if an email was sent?

    Did you try sending a test email from the /admin web interface mail agent configuration to make sure that TPAM can actually send an email to the account you configured  on the PSM tab?

    Tim

  • Hi

    For the authentication part, i am using local authentication.

    I have tried to send test mail by email agent it is successful.

    As i mentioned earlier

    i found this option, but i dont know which setting it is:-

    Login in /admin > mailagent > Email config :-

    Here i can find one option email type. but i dont know how i need to configure.

    Regards,

    Jafar

    :-

  • Hi Jafar

    You are able to get other notifications so TPAM config on the /admin web interface under Mail Agent Settings - Settings must be correct,

    Also, if you can send a test email to the account you wish to notify from the Test Email Address option at the bottom of the Mail Agent Settings - Settings page this also shows that the mail agent must be working correctly and can contact this recipient..

    The configuration under Email Notification Configuration are to allow you to customise the notifications that are sent. There is not need to change these from default unless you wish to customise them.

    So I do not think you need to change anything on the /admin configuration settings.

    Did you take a look at the logs under the Mail Agent Settings - Agent logs and the Mail Agent Settings - Sent mail lto see if there is anything helpful showing here?

    Did you try any of the special settings to see if they produce a response?

    I am running out of ideas at this stage and at present am not in a position to test anything as my lab is offline.

    It may be time to log a support call. The team there have access to a lot of information and also a test lab to assist them in resolving issues like this.

    I would be very interested to know what the resolution is if you find one so please post if you do.

    Tim

  • Thanks for your support, i will check the logs and update if i find any.