KuppingerCole 2021 IGA and ServiceNow Infrastructures Market Compass

The 2021 KuppingerCole Market Compass covers IGA (Identity Governance & Administration) solutions with integration into ServiceNow infrastructures. This integration becomes increasingly relevant, with ServiceNow counting amongst the leaders in IT Service Management.

One Identity strengths for ServiceNow:

• Feature-rich and mature IGA solution
• Good out-of-the-box ServiceNow integration
• Full support of ServiceNow ticketing integration for manual fulfilment
• Support for both deep link and API-based integration for access request
• Flexible control of synchronization from One Identity Manager to ServiceNow catalog
• Supports user registration from the ServiceNow IT shop
• Strong set of APIs for further integration