For the best web experience, please use IE11+, Chrome, Firefox, or Safari

ServiceNow Integration

ServiceNow Integration

The integrations between Identity Manager and ServiceNow, and One Identity Safeguard and ServiceNow gives mutual customers IGA and PAM solutions that ensure controls are in place to meet ever-stringent security and compliance requirements around user and privileged access to sensitive applications.


ServiceNow and Identity Governance

The integration between Identity Manager and ServiceNow gives mutual customers identity access governance and service management solutions that ensure controls are in place to meet ever-stringent security and compliance requirements around user access to sensitive applications.

 

Identity Manager Service Catalog integration unlocks value for joint customers by providing a consistent and unified workflow experience for the end-user while gaining the complete compliance and governance features of Identity Manager.  End-users can make identity-related requests through a familiar service catalog, either in Identity Manager or in ServiceNow.

The Identity Manager Service Catalog integration:

  • Provides Access Request of Identity Manager service catalog items from within the ServiceNow user portal. 
  • Fulfills request entitlements in ServiceNow through Identity Manager.
  • Creates and maintains the service catalog for all IGA related access requestable items.
  • Controls and governs which catalog items should be available for IGA requests.
  • Easily configures approvals for catalog items as required.
  • Separates duty compliance checks when items are requested.
Read White Paper: Read Analyst Market Guide: IGA and ServiceNow
Read Technical Brief: ServiceNow and IGA
View Infographic: Large and Small Orgs Rely on Service Management Apps

ServiceNow and Privileged Access Management

Safeguard provides a plugin to integrate with ServiceNow, enabling ticket ID request and validation prior to authentication on target servers. By granularly controlling and monitoring the work of IT support staff in real-time, Safeguard for Privileged Sessions provides an additional layer of security for your organization.
Read Technical Brief: Integration with Change Management Systems - Safeguard for Privileged Sessions Use Case