[MUSIC PLAYING] Gilsbar is a health and business management organization that partners with larger insurance companies and smaller clients that bridge that gap and make sure that everyone is working well together to become a healthier, more efficient business. I work as a network specialist in the company, so I'm the main middleman between the infrastructure teams and the end users at our organization, to make sure they're up and running and being as efficient as possible.
Some of the biggest challenges that we had were with patching in security. Our company, which is about 500 users strong, mainly uses laptops, in case of disaster. So one of the biggest things that we're having issues with is making sure that all the computers are patched and constantly up-to-date and being secure. Being in a health type of organization, we deal with a lot of personal information. So we want to make sure that we are as secure as possible, when dealing with our users' info.
After implementing KACE, we were able to get our patching up to near 100%, making sure that we are being a very secure company, ensuring that all of our own computers that we had were always up-to-date, always the most secure, and never vulnerable to outside attackers or to losing information. We use it to make sure that we are all in compliance, as well. So we use the inventory systems to make sure that all of our computers are running the proper software and that don't have anything that shouldn't be on the computers on their computer. We're able to run a lot of auditing and reports on each individual computer.
And we also use the SDA. So it enables us to be able to roll out new computers. So if someone's having an issue, we can easily remedy that by just picking up their old computer, imaging a brand new, and using the SDA, and push that back out to the users, so they have minimal downtime.
I find that KACE saves a lot of time at work, because if you end up having a really big issue that can be complicated to fix, that can cause you to have hours of downtime. But for us, using the SDA, if someone's having a really big issue, rather than taking six hours to work on that issue, we can instantly just deploy another brand new computer right to them that has all of their software that's required for them to do their job. So we can get it to them in about 45 minutes to an hour.
I would recommend KACE to a couple of my friends that are at other companies that don't use it, just because it's simplifies a lot of things. It takes some of the complex issues that a lot of people work with in different organization and bundles it all together in two easy-use appliances. I believe we have seen a decent return on investment with KACE simply in the amount of time that's saved, whether it's on the technical side of things. Or if it's with one of our other employees, KACE helps us to keep everything running extremely smooth and efficiently. That way, no one's really worried about downtime or having any issues.
KACE saves me in my personal time, because it gives me that peace of mind. I have some friends that, in their companies, they don't use case. So whenever they go home, they might have to worry about patching their systems manually over the weekends. But for me, I know that if I have my patch schedule running every weekend, I don't have to worry or think about anything. So once I go home, I can actually relax and enjoy the little things.