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KuppingerCole 2021 IGA and ServiceNow Infrastructures Market Compass

The 2021 KuppingerCole Market Compass covers IGA (Identity Governance & Administration) solutions with integration into ServiceNow infrastructures. This integration becomes increasingly relevant, with ServiceNow counting amongst the leaders in IT Service Management.

One Identity strengths for ServiceNow:

  • Feature-rich and mature IGA solution
  • Good out-of-the-box ServiceNow integration
  • Full support of ServiceNow ticketing integration for manual fulfilment
  • Support for both deep link and API-based integration for access request
  • Flexible control of synchronization from One Identity Manager to ServiceNow catalog
  • Supports user registration from the ServiceNow IT shop
  • Strong set of APIs for further integration