The 2021 KuppingerCole Market Compass covers IGA (Identity Governance & Administration) solutions with integration into ServiceNow infrastructures. This integration becomes increasingly relevant, with ServiceNow counting amongst the leaders in IT Service Management.
One Identity strengths for ServiceNow:
- Feature-rich and mature IGA solution
- Good out-of-the-box ServiceNow integration
- Full support of ServiceNow ticketing integration for manual fulfilment
- Support for both deep link and API-based integration for access request
- Flexible control of synchronization from One Identity Manager to ServiceNow catalog
- Supports user registration from the ServiceNow IT shop
- Strong set of APIs for further integration