How to abort pending IT Shop requests

What about the crazy idea to find out why those are outstanding?
Peoply in the role escalation approval could also have a look and then decide.

Hi

You can build a DialogMethod which you can call within the Manager when you select the affected request(s). The following code is an example how a DialogMethod could looks like for canceling requests:

Dim blIsMultiSelectObject As Boolean = TypeOf(Base) Is VI.DB.MultiSelectObject
Dim sb As New StringBuilder
Dim strTitle As String = CStr(IIf(blIsMultiSelectObject, "Mehrfachstornierung ohne Benachrichtigung", "Stornierung ohne Benachrichtigung"))

Try

	If Not Base.IsLoaded Then
	
		MsgBox (#LD("Not possible in insert mode.")#, MsgBoxStyle.OKOnly Or MsgBoxStyle.Information, "Information")
		
	Else
	
		Dim strReasonHead As String = InputBox(String.Format("Bitte geben Sie für die {0} einen Grund ein", strTitle), strTitle, "")
		
		If Not String.IsNullOrEmpty(strReasonHead) Then
			
			If blIsMultiSelectObject Then
			
				Dim msoPWO As MultiSelectObject = CType(Base, MultiSelectObject)
				
				For Each objPWO As ISingleDbObject In msoPWO
				
					Try
						
						If Not objPWO.IsLoaded Then objPWO.Load()
						objPWO.Custom.CallMethod("CancelOrder", objPWO.GetValue("UID_PersonInserted").String, strReasonHead)
						
					Catch ex As Exception
						
						
						sb.AppendLine(String.Format("{0} - {1}", objPWO.GetValue("DisplayOrg").String, objPWO.GetValue("DisplayPersonOrdered").String))
						sb.AppendLine(String.Format("Fehler: {0}", ex.Message))
						sb.AppendLine(" ")
						
					End Try
					
				Next
			
			Else
			
				Try
					
					Base.Custom.CallMethod("CancelOrder", Base.GetValue("UID_PersonInserted").String, strReasonHead)
					
				Catch ex As Exception

					sb.AppendLine(String.Format("{0} - {1}", Base.GetValue("DisplayOrg").String, Base.GetValue("DisplayPersonOrdered").String))
					sb.AppendLine(String.Format("Fehler: {0}", ex.Message))
					
				End Try
				
			End If
			
		Else
		
			sb.AppendLine(String.Format("Die {0} konnte nicht durchgeführt werden, da kein Grund angegeben wurde.", strTitle))
			
		End If
		
	End If
	
Catch ex As Exception

	Throw New ViException(#LD("An error occurred in the method 'Storno ohne Benachrichtigung'")#, ex)
	
Finally

	If Not String.IsNullOrEmpty(sb.ToString()) Then
	
		MsgBox(String.Format("Bei der {0} sind folgende Fehler aufgetreten:{1}{1}{2}", strTitle, Environment.NewLine, sb.ToString()), MsgBoxStyle.OkOnly + MsgBoxStyle.Exclamation, strTitle)
		
	Else
	
		MsgBox(String.Format("Die {0} wurde erfolgreich ausgeführt.", strTitle), MsgBoxStyle.OkOnly, strTitle)
		
	End If
	
End Try

Note: The example above is able to handle single and multi-selection. So you can select one or more request at one time to cancel them.

We are using the method to cancel requests which have been ordered and already assigned by a mistake, so we have assigned the appropriate DialogObject to the DialogMethod. So we can only cancel requests which are no longer in the approval process. If you want to cancel request in the approval process you have to assign the appropriate DialogObject to the DialogMethod.

-
Regards
Sven

Great solution Sven. I hope he is using the same version as you are. I am not seeing any version information on his request.

You can also specify the number of days when a request should be aborted automatically, separately at each workflow. Please check the screenshot from Version 7.1.2

Hi Markus

The code above has been tested under 7.1.1. If it is required I can also provide the code for 6.1.3, but I think it is not really different.

_
Regards
Sven

Thanks Sven! We're currently on 7.0.2.4 . Planning to upgrade soon to 7.1.2 but was waiting to here about 8.0 which was supposed to be released sometime Q4 2017. The information you provided was also helpful Markus! Geraldine, your recommendation is a good one assuming we have the resources to manage all the follow-up it would require. Maybe another idea might be to setup a notification reminder that is triggered once the request reaches a certain number of days outstanding. I'd like to look into that idea further. Anyone know if you can manually trigger a reminder notification for requests pending approval from the Governance Administration portal? Similar to pending Attestations.