Set new users manager via ServiceNow

infra_2020 over 2 years ago

Hi,

We have integrated ARS with SNOW to post SOAP messages to ARS for the provisioning of users.

Does anyone have any ideas on how we can set the new user's manager details in AD by passing their managers email address on the SNOW provisioning form?

My understanding is that the manager is set via the managers CN attribute however SNOW is not aware of this and will only have access to the managers email address, how can we integrate this as part of the workflow?

TIA.

0 JohnnyQuest over 2 years ago

Have your process write the Manager's email address into a virtual attribute (doesn't even need to be stored) in Active Roles. Then just have a simple Change Workflow react to this to perform an AD lookup on it and then stamp the distinguishedname value of the found object into the user's Manager property.
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0 infra_2020 over 2 years ago in reply to JohnnyQuest

Hi

Really sorry I am new to ARS, would you be able to elaborate as I am lost?

Screenshots would be really helpful if possible.

Thanks
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0 JohnnyQuest over 2 years ago in reply to infra_2020

I would suggest you read up on these topics in the documentation first:

Virtual attributes

Workflows
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Set new users manager via ServiceNow