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Delegated Request to Employee not showing up in IT Shop

Daniel Werner
over 8 years ago

When delegating a pending request to another Employee, the delegation is successful, but the Employee does not see the request in their IT Shop.

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  • 0 over 8 years ago
    Yes, I searched under "Pending Requests" for the other employee, but it is not visible there. The DBQueue and the JobQueue are fine and without any frozens.
    In the Manager, IT-Shop and on the "Delegation" table, the delegation is visible and this let me think, the delegation is successful.

    Let me try to describe our business case in more detail:
    If an employee orders a certain product in the shop, that has to be approved by his line manager (LM), but the LM is out of office (holiday, sickness,...) the request can't be approved.
    Therefore we would like to create an IT-Shop product, that allows to order a delegation for his employee (In V6 we used to have such a product to set temporarily the UID_PersonDeputyITShop).
    So, if I do the delegation like described (the request for the product is already waiting for approval) the delegation will be calculated and visible in the Shop, Manager and "Delegation" table but the request to approval for the original order is not shown under "Pending Requests" in the IT Shop.
    It looks like the "pending requests" are not recalculated for the receiver of the delegation.
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  • 0 over 8 years ago
    Yes, I searched under "Pending Requests" for the other employee, but it is not visible there. The DBQueue and the JobQueue are fine and without any frozens.
    In the Manager, IT-Shop and on the "Delegation" table, the delegation is visible and this let me think, the delegation is successful.

    Let me try to describe our business case in more detail:
    If an employee orders a certain product in the shop, that has to be approved by his line manager (LM), but the LM is out of office (holiday, sickness,...) the request can't be approved.
    Therefore we would like to create an IT-Shop product, that allows to order a delegation for his employee (In V6 we used to have such a product to set temporarily the UID_PersonDeputyITShop).
    So, if I do the delegation like described (the request for the product is already waiting for approval) the delegation will be calculated and visible in the Shop, Manager and "Delegation" table but the request to approval for the original order is not shown under "Pending Requests" in the IT Shop.
    It looks like the "pending requests" are not recalculated for the receiver of the delegation.
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