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Change order status when job is FROZEN

We've request for an item, in ITShop, for a custom target system. The problem is that script to the Target System fails. Job is FROZEN and it's OK.

In ITShop product is "Assigned" but there is no changes at TS side. Is there any way to temporarily change the order status until problem will be resolved?

Parents
  • Ok, but when you will change the value of the request it normally has been finally granted. So, all subsequent jobs were already generated (e.g. info mail for the requester that the product has been assigned).

    What I will say is, you should better leave the request in its original state and should get in touch with the customer / employee / requester / whatever to tell him the special situation, that there is currently a technical Problem and that you are working on it .

    I would never change the request state, when a subsequent job fails. When we have FROZEN jobs we will see that we fix them asap and if we have a greater problem where more than one user is affected and where we need a longer time to fix it, we will publish a notice on the main site of our intranet page.

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    Regards
    Sven
Reply
  • Ok, but when you will change the value of the request it normally has been finally granted. So, all subsequent jobs were already generated (e.g. info mail for the requester that the product has been assigned).

    What I will say is, you should better leave the request in its original state and should get in touch with the customer / employee / requester / whatever to tell him the special situation, that there is currently a technical Problem and that you are working on it .

    I would never change the request state, when a subsequent job fails. When we have FROZEN jobs we will see that we fix them asap and if we have a greater problem where more than one user is affected and where we need a longer time to fix it, we will publish a notice on the main site of our intranet page.

    -
    Regards
    Sven
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