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Unable to Connect to HistoryDB Designer?

saba.naaz
over 5 years ago

Hi Experts,

We have installed One Identity Manager History Service tools on an administrative workstation. Initially I was able to connect even after rejecting auto update message but now whenever I am launching HDB Designer, it prompts for auto update "  There are updates for your application in database. Do you want to install them?"  if i close this popup or click on "No" . it is getting stuck on connect screen and not prompting for id and password.

because of this I am unable to connect HDB.  Please suggest a way to connect HDB Designer.

As per Data Archive Guide  Note"  NOTE: Update the One Identity Manager History Database tools on this workstation with the installation wizard and not by automatic software update."  so i am not clicking on Yes.

Thanks and Regards.

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  • 0 over 5 years ago in reply to Troy Grandy

    Hi Troy,

    Yes we have other tool installed on same host but directory is HDB tool is different. Like in program files 2 directories  1.. One identity manager 2.oneIMHDB

    and HDB tool installed on 2nd directory .. 

  • +1 over 5 years ago in reply to saba.naaz

    Hi

    you have two options.
    1) Reinstall your client tools for OneIM histroy database using the indentical install sources the OneIM history database was create/last updated with.
    2) Just in case, create a backup of your OneIM HDB client tool installation. Verify that you are trying to connect to the proper history database and accept the update.