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how to add the tracking function for requestor in the new user registration request

stefanie liang
over 6 years ago

Identity manager version 7.1.2

question: how could we make requestor(requestor should be the new employee's teammate or manager) have function to check the new user registration request status ?Now the requestor is not able to check anything about the request after click save. they hope the IAM allow them to check what information they filled in the new user registration form, or whether their request got approved by first level approver /second level approver, or whether it got denied .Thanks

  • 0 over 6 years ago

    Hi Stefanie,

    This can be configured in the approval workflow using Mail templates.  It would require some work to configure this, but it is quite possible to email the requestor, as well as the approver.

    The "New user certification" policy is used in the case of a new user registration, by default.  The currently assigned workflow does not send any emails, but you could set this up to do so or create a custom one.

    Are you configuring this for a customer or for yourself?

    Trevor

  • 0 over 6 years ago in reply to Trevor Pike

    can we configure that it could be check the status in web portal ?If only use the sending mail to inform every changing status, requestor could not check what information they filled in the form when raise new user registration request,before it got approved by first level approver.

  • 0 over 6 years ago in reply to stefanie liang

    Yes, this would require making some customizations to the VI_UserRegistration_Start page.  As it currently displays the Central user account, it could be extended to display all the properties before clicking "Proceed".  Perhaps add the ability to make any changes, and so on.

    Trevor