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Forum SendRichMail process throws errors

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SendRichMail process throws errors

saisanjay balaji over 5 years ago

The SendRichMail process freezes with the error message - Unable to relay recipient in non-accepted domain

How can we add an accepted domain? Is it done in identity manager or in Exchange?

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+1 Markus Weiss-Ehlers over 5 years ago

You need to do that in Exchange. But you may want to check the recipient of the frozen process step. It may not contain a valid email address or the mail domain is not the one you expect.
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0 saisanjay balaji over 5 years ago in reply to Markus Weiss-Ehlers

Thank you for the reply.

Such a mail notification had been earlier sent to the recipient and the process also completed. Suddenly, now we saw this issue. Can we see/edit the accepted mail domains in the Identity Manager?
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+1 Markus Weiss-Ehlers over 5 years ago in reply to saisanjay balaji

Again, this is an error message from the SMTP server you are talking to. Check the recipient you are trying to send to and if the mail domain looks okay, talk to your email administrator.
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0 saisanjay balaji over 5 years ago in reply to Markus Weiss-Ehlers

Thanks Markus!
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