Have resource Unsubscribe instead of abort when ValidUntil expires

There is a hotfix from Support that implements this behavior for 8.0, including the configuration parameter.  I believe that this is OOTB in 8.1.

Thanks George for the quick response.  I should have included in the description that we are currently on 7.1.3 but will be moving to 8.x by EOY.  So is there nothing available until we get to 8.x?  Any suggested workarounds? 

You might try contacting support and see if they have back ported the hotfix to 7.1.x.  Otherwise, you can customize the behavior, but it is a lot of processes to copy.

Hi, We were unable to find the hotfix. We are having exactly the same wish - Using 8.0.  It would be very nice if you could give identifier for the hotfix. 

Thanks,

Ari

I think this is a misunderstanding. We had a similar use-case in regards to requests that have been ended by a denied attestation. For this use-case, an HF exists and this feature has been adopted in 8.1 as VPR#30581.

Hi, 

Thank you Markus - no wonder we could not found the fix. So there is no change available for "normal" request? Or do you have any nice workaround available? 

Regards

Ari

Hi Craig and Ari,

a workaround might be not to store your overdue date in ValidUntil but in a different property and then checking for overdue yourself....

1. Store the date in a CustomProperty field and write a script that calls the customer method "Unsubscribe" on a request
   if it is overdue with respect to that field.
2. Create a process that calls that script upon a new custom event, e.g. CHECKOVERDUE.
3. Create a schedule for checking overdue on a regular basis, e.g. once an hour.
4. Create a process plan that uses that schedule to raise your custom event and thereby start your process which will call your script.

With respect to the web portal, you might have to customize VI_ITShop_ShoppingCart_DetailPane so that ValidUntil will be hidden in favor of your CustomProperty for requests following that approach.

Regards,
Dennis

Another option would be to use the normal valid until date (+x days) and configure a daily schedule that checks if there request that are about to expire in x days and then automatically unsubscribe these.

Hi,

Thank you for your replies. I myself was thinking similar procedure as Markus suggested. 

Regards,

Ari