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Error: "You are not authorized to use this database"

saba.naaz
over 6 years ago

When trying to access Manager tool i am receiving an error:

"You are not authorized to use this database"

Authentication Module used: (Active Directory user account (manual input/role based)

I have referred below article and verified all details but still receiving same error.

Active Directory Authentication Failed (111978)

Kindly suggest.

  • 0 over 6 years ago

    I kindly request the version you are using. 

  • 0 over 6 years ago in reply to Markus Weiss-Ehlers

    HI,

    We are using One IM 8.0.

    Actually, the user was "Permanently Disabled" due to some reasons and now we have re-enabled the user in One IM.

    We have verified the user has active ADS account and has all BirthRightRoles.

    Thanks

  • 0 over 6 years ago in reply to saba.naaz

    Does it work for different AD users?

    If so, I would check:

    • Person.Isinactive = 0 AND Person.IsTemporaryDeactivated = 0
    • For the AD user where the login failed ADSAccount.UID_Person points to the correct person
    • ADSAccount.IsMarkedForDeletion is not "Marked for Delete" or "Not found in target system"
    • In AD: Check that the AD User is not locked out or account disabled or that the password is expired. A simple way to check, try to log into something else (not OneIM) using the AD user.