User Account is locked - not able to log in

Which version are you using? Which type of authenticator are we talking about?

Hello, Im using version 8. I'm trying to login into the tools, in my case the synchronisation editor. But this problem applies to all the One Identity Manager tools. I'm not able to login into the manager or designer and getting the same error message everywhere.

So version 8 it is. When you log into the tools, on the login screen, which authentication module is selected?

System account

So, do you have another system available where you are knowing the password, for example, viadmin or cccadmin?

Did you install the password reset web portal?

I already used viAdmin (which is locked), I tried cccadmin and it does work, thank you very much!

I already used viAdmin (which is locked), I tried cccadmin and it does work, thank you very much!

So, using cccadmin you should be able to change the password of the user viadmin with the Object Browser or the Designer. After that, you should be able to log into the system with viadmin again.

connect to back end of the database.

step1. get the UID_dialoguser

SELECT [UID_DialogUser]
,[UserName]
,[BadPasswordAttempts]
FROM [OneIMGDS].[dbo].[DialogUser]
where [UserName]='viadmin'

step 2. use the [UID_DialogUser] from above to set the BadPasswordAttempts to 0

UPDATE [dbo].[DialogUser]
SET [BadPasswordAttempts] = 0

WHERE [UID_DialogUser]='QBM-A60F9E5189134AFFB6711DFCBC3F260E'
GO

try login... good luck