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Mail unsubscribes don't seem to be working. What am I missing?

gwickert
over 5 years ago

Hi All,

I'm trying to stop some users from getting approval email (they have delegates who receive and action the approvals instead). I've gone into ITShop as one of the users, disabled the email template and confirmed there's an entry in DialogMailNoSubscription.

When I launch a request and this user (plus the delegate) are set as approves, both the original user and the delegate still have an email notification generated in the JobQueue (same as without the DialogMailNoSubscription entry).

Am I missing something about how these work? Do I need update process generating conditions (hope not!) on all OOTB processes that send mail?

Any help or insight appreciated.

Glen.

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  • 0 over 5 years ago

    What version are you using?

    Are you sending the email via some custom processes are you seeing ootb processes in the job queue?

  • 0 over 5 years ago in reply to Markus Weiss-Ehlers

    Hi Markus,

    Using 8.1, default processes and mail templates. Tested with the 'Approval pending' notification which fires off of the PWOHelperPWO table. The approval workflow is custom, but other than that its all OOTB. Yes, when I request a product which the user in question is an approver for, I see the OOTB process in JobQueue which sends the notification. 

    The approval uses the OR - Member of role procedure, and there's two people in the role. I expected only one mail job to be generated, but as said, its generating for both, even though the user has the mail template specified in the approval workflow as unsubscribed. 

    Glen.

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  • 0 over 5 years ago in reply to Markus Weiss-Ehlers

    Hi Markus,

    Using 8.1, default processes and mail templates. Tested with the 'Approval pending' notification which fires off of the PWOHelperPWO table. The approval workflow is custom, but other than that its all OOTB. Yes, when I request a product which the user in question is an approver for, I see the OOTB process in JobQueue which sends the notification. 

    The approval uses the OR - Member of role procedure, and there's two people in the role. I expected only one mail job to be generated, but as said, its generating for both, even though the user has the mail template specified in the approval workflow as unsubscribed. 

    Glen.

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