How are Quest Products Licensed

Hello,

We are doing our renewal for QUEST software and would like to know exactly how to properly account for the license counts that we need.

I've heard mention of moving to "user heartbeat" licenses, but what exactly does that mean? 

The maintenance quote came back with "Per Enabled User"  Does it mean per real person?  Or, do I count all of the objects in the user OU?  In our OU we have many users with two accounts (Normal and Admin Access) and then we have Service Accounts which no human ever uses and are used for system to system integrations and batch processing.

Products

ACTIVE ROLES PER ENABLED USER ACCT MAINTENANCE RENEWAL

RECOVERY MANAGER FOR AD PER ENABLED USER ACCT MAINTENANCE

AUTHENTICATION SERVICES SERVER LICENSE PER QAS SERVER MAINTENANCE RENEWAL

SPOTLIGHT ON ACTIVE DIRECTORY MAINTENANCE RENEWAL PACK

CHANGE AUDITOR FOR AD PER ENABLED USER ACCT MAINTENANCE

GPOADMIN PER ENABLED USER ACCT MAINTENANCE RENEWAL

Thank you!