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Web Portal Installation HTTP Error 500.19 - Internal Server Error

Geoff Curtis
over 4 years ago

I am building a sandbox installation of OID 8.1.2 in a vm with Windows Server 2019 and SQL Server 2019.

I set up the IIS with Windows Authentication and enabled this for the default web site, then installed the Web Portal using the OID installer. When I completed and tried to access the site, I get the error below. I can't see any missing configuration steps in the installation documentation, so I'm hopeful someone can help me. Thanks in advance.


HTTP Error 500.19 - Internal Server Error

The requested page cannot be accessed because the related configuration data for the page is invalid.

Detailed Error Information:

Module
IIS Web Core

Notification
BeginRequest

Handler
Not yet determined

Error Code
0x80070021

Config Error
This configuration section cannot be used at this path. This happens when the section is locked at a parent level. Locking is either by default (overrideModeDefault="Deny"), or set explicitly by a location tag with overrideMode="Deny" or the legacy allowOverride="false".

Config File
\\?\C:\inetpub\wwwroot\IdentityManager\web.config

Requested URL
win-p4qhdt0pf93:80/.../

Physical Path
C:\inetpub\wwwroot\IdentityManager\

Logon Method
Not yet determined

Logon User
Not yet determined


Config Source:
155: <system.webServer>
156: <handlers>
157: <add name="page.axd_GET,POST" path="page.axd" verb="GET,POST" type="VI.WebRuntime.Communication.WebPageFactory, VI.WebRuntime" />

Parents
  • 0 over 3 years ago in reply to Troy Grandy

    I'm not sure if I can continue in this thread, but now I'm getting:


    Server Error in '/IdentityManager' Application.

    Runtime Error
    Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed.

    Details: To enable the details of this specific error message to be viewable on the local server machine, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "RemoteOnly". To enable the details to be viewable on remote machines, please set "mode" to "Off".

    I tried to use the WebDesigner.ConfigFileEditor.exe utility to update the config file and add the recommended tag, but I get this error:

    The configuration file is not compatible with this program.

    Solution

    Open a compatible configuration file for an installed web portal.

    I'm not sure how the web.config file installed by the application could be incompatible. I also tried manually adding the tags through Notepad++ but still got the same error message.

  • 0 over 3 years ago in reply to Geoff Curtis

    That is an IIS error by the look of it. You might be better off creating a service request to have support assist you.

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