Process in Job queue stuck in loading state.

Hi,

I assume this is a custom process?  Can you provide any details?

Are you able to confirm that SSH connections from the job server succeed?

Trevor

Hi Trevor, 

yes it a is a custom process.. Yes I am able to putty the target server and the connection works fine. But the process step is till in loaded state. 

You might get a little more information if you perform the show in browser for the job server (jobqueueinfo) then click on the queue that is executing the job, finally click on execution slot

Thanks. I did the above and when I click the execution slot of the specific process I don't see any Progress message. 

Exec type - Internal

Slot is empty not checked

Proces step currently running - ssh command and its parameters are shown 

start time - 1/19/2021

execution duration - 14.23 ...

I am not able to find any other details from this.. 

Thanks. I did the above and when I click the execution slot of the specific process I don't see any Progress message. 

Exec type - Internal

Slot is empty not checked

Proces step currently running - ssh command and its parameters are shown 

start time - 1/19/2021

execution duration - 14.23 ...

I am not able to find any other details from this.. 

Did you notice the process tasks description? The description mentions the behavior you are experiencing.

Executes a command line call in a Secure Shell (SSH) server. The calls are executed with ”pLink.exe“. A connection must be created manually to the SSH server using ”plink.exe“ before the first component call. The connection needs to be confirmed at the same time. The confirmation is noted in the registry and used later by the component. If this initial initialization does not take place, the component remains active in the system and does not return!.

yes the connection is made and also I have the registry entry for that connection. I am able to run the SSH command manually connecting thru the putty . no issues with that.