Approve button is not working (showing disable).

Hello Team,

After configuring the IT shop, When a user requests (add to cart) for any business role the same request goes to their respective manager. And when Manager tries to approve the request, the approve button is not working (showing disable) but Deny button is working fine.

how can I enable approve button? 

Regards,

Rajat

  • Hi,

    You haven't said which version you are using but I'm hoping it's at least V8.

    Anyway, I had a similar case recently where the approve button was greyed out for an attestation case.  Turned out that the employee/entitlement combination caused a violation of a company policy or SoD rule ..... can't remember which.

    So it's just a thought but you might want to check if the assignment you are trying to create would cause a violation of some kind.

    HTH, Barry.