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Forum SNOW module to creating incident and assign it to assignment Group

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SNOW module to creating incident and assign it to assignment Group

dnyandev over 2 years ago

We are working on SNOW integration to log ticket for request initiated from IT Shop.

Incident creation is working as expected and indicent is ccreated for request submited.

Is it possible to create Incident and assign it to specific Assignment Group in Service Now.

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0 dnyandev over 2 years ago

After checking SNOW document I fout solution, it is documented in one identity document.

https://support.oneidentity.com/de-de/technical-documents/identity-manager/8.1.3/administration-guide-for-connecting-to-servicenow/5#TOPIC-1487879
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0 dnyandev over 2 years ago

After checking SNOW document I fout solution, it is documented in one identity document.

https://support.oneidentity.com/de-de/technical-documents/identity-manager/8.1.3/administration-guide-for-connecting-to-servicenow/5#TOPIC-1487879
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