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Revert back the request to the requester

pavithra
over 1 year ago

Hello All,

v9.1

I have a requirement to revert back the IT Shop request to the requester or the first level approver. There are 3 levels of approval workflow in IT shop i.e; Person manager, department manager and SOC team, when the user submits the request it goes to Person manager for approval to approve or deny the request as default, here I want to have another option to revert back the request to the requester itself (due to some reasons) and then the same request must flow once again as per the defined workflow(with 3 levels of approvals). Please provide your suggestions on this.

Thanks,

Pavithra

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  • 0 over 1 year ago

    Hi Pavithra,

    There is an OOB approval procedure - BS - Back to Requester - that you can use for this.  If I recall correctly this will only work for new requests.  If it's a prolongate request you'll need to try something else as the the person ordering the prolongate is not the requester on the PWO but is recorded in PWODecisionHistory.

    HTH, Barry.

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  • 0 over 1 year ago

    Hi Pavithra,

    There is an OOB approval procedure - BS - Back to Requester - that you can use for this.  If I recall correctly this will only work for new requests.  If it's a prolongate request you'll need to try something else as the the person ordering the prolongate is not the requester on the PWO but is recorded in PWODecisionHistory.

    HTH, Barry.

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