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Create process to cancel IT Shop requests for specific service items/roles

QOS

We have some system roles that is being requested and assigned from IT shop. 

I want to create a scheduled process to cancel/abort (remove assignments) from those roles when a Person has been set to isExternal = False

So for i have created a process automation and with a condition to get all person that have isExternal = False and are member of the concerted roles, A, B or C.

How should i create the process that would do the actual cancellation/abort of the service items/roles A, B and C?

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  • +1

    What I would do:

    1. Create a separate shop for these system roles and define as customers of this shop just the Persons (Identities) with IsExternal=1
    2. Remove the system roles from the standard shop

    In that case, the requests will be ended if the persons are no longer customers of the special shop.

  • 0 in reply to Markus Weiss-Ehlers

    Hello Markus,

    Adding a question based on the use case explained by  

    What if I want to remove a role from the existing user upon requesting a new role from the Web Portal?

    Constraints - All the roles belong to a particular Custom Target Application

    Example:

    1st time - A user raises a request for a system role (service item), let's say  Role A.

    2nd time -  The same user raises a request for another system role (service item), let's say Role B.

    But in the time of Role B assignment, Role A should be deprovisioned or unsubscribed.

    What could be the possible approach for this Use Case?

    Thank you,

    Regards Mr.T

Reply
  • 0 in reply to Markus Weiss-Ehlers

    Hello Markus,

    Adding a question based on the use case explained by  

    What if I want to remove a role from the existing user upon requesting a new role from the Web Portal?

    Constraints - All the roles belong to a particular Custom Target Application

    Example:

    1st time - A user raises a request for a system role (service item), let's say  Role A.

    2nd time -  The same user raises a request for another system role (service item), let's say Role B.

    But in the time of Role B assignment, Role A should be deprovisioned or unsubscribed.

    What could be the possible approach for this Use Case?

    Thank you,

    Regards Mr.T

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