• ADSAccountinADSGroup entries not getting provisioned to Target System Active Directory

    Hello All,

    We are managing a few AD group memberships in IT Shop. Now for few days our production DB ran into issue so we had to tune our DB and then performanceturned to normal.

    But any group membership requested and approved during that period is now…

  • Changing Hostname of a JobServer in the Designer

    I have a scenario where I have two job servers (one active and one is passive state), both are configured with similar machine roles, both are in different data centers.

    Currently I want to failover my primary job server to the passive one by changing…

  • Could not create a single object for table ADSAccount?

    Hi All,

    I have few process that run on ADSAccount table and whenever that gets run for creating a record in Active directory this process in job queue is being frozen and not successfully executed and the error it throws in "Could not create a single…

  • Write permission denied for value "UID_DialogcolumnQuery"


    We are getting "Write permission denied for value UID_DialogcolumQuery" while importing process, scripts package in version 8.1.1. Can someone please help. Thank you.

  • Active assignment request

    We are facing the same issue 8.0.2 IT shop assignment is not working as expected basically it show for the requester that the product he requested is assigned   (E.x business roles/ other entitlement) user try to use requested product since approvals got…

  • How to export report to xlsx format without having headers again and again


    I want to export the port to XLSX format via process and so I have added the export format parameter as "XLSX" but the report is having headers again and again. How to avoid this?

  • How can we have Active Directory account same privileges as Viadmin user


    We are using version 8.0 and we have a requirement where in we don't want to use system user credentials to log in to the tools and instead we want to use Active Directory account credentials. In order to achieve this, we need to have viadmin privileges…

  • how is the clientId being passed to the token endpoint? Is it in header in Authorization? or as part of Body? or Both?

    In an attempt to get token from SSO.  The oneIdentity does a call to /token endpoint of SSO.
    Usually, the client id and secret is passed either as header or as body
    an example:
    /token HTTP/1.1^M
    Connection: close^M
    Authorization: Basic aXNhbXJwOnhKck…
  • How to change cookie path is IIS 8.5


    We are using version 8.0 of One Identity Manager and we want to change the cookie path of ASP.Net_SessionId cookie in IIS for web portal but could not find that option in IIS. Can someone lease help. Thank you.

  • IT Shop Requests and Delegation for Managers that are either OOO or on leave

    Hello All,

    I have a couple of questions i was hoping to get some ideas/recommendations on.  We are using OneIM 8.0.1.  I am part of the IT Shop Administrator also a member of the Chief Approval Team.  What i am trying to solve for now is if we have a manager…

  • has anyone been able to create bulk useraccounts/Groups in OneIM?

    has anyone been able to create bulk useraccounts in OneIM?  I have been trying to get it right but keep running in to problems when i do data import.  All of your assistance is greatly appreciated.  here are my headers for the data.



  • Using 1IM 6.1.4sp4, need to create a sort of Reference system, removing user data and current domain, keeping all customizations, connecting to a new domain

    Currently using 1IM v6.1.4sp4

    I need to build another environment by creating a Reference System from my current system, keeping all customizations, removing all user data and the current domain.

    Steps taken:

    1 Copied current 1IM DB

    2 Renamed DB

    3  Complete…

  • Change language for Password Web Poratllanguagepassword ppa


    We have a requirement for changing the language of Password Web Portal to some other language that is not English.

    We understand that in Identity Portal the language gets changed according to the language of the logged in User, but how can this…

  • How to display custom pages in different language in web portal


    We are using version 8.0 and we are trying to display web portal in German language. As we changed the language culture of the user, OOTB pages and tiles and menu items, etc got displayed in German but we have created few pages in Web Designer which…

  • IT Shop still showing "InActive" employees.

    Hello All,

    We are having a little issue with InActive employees still showing on Web portal for managers in their direct reports.  I have the parameter set  for "QER\ITShop\AutoCloseInactivePerson"... Is there anything else that i need to do to remove those…

  • Error occurs when job servers are getting updated


    We are working version 8.0 and we are getting error "An item with same key has already been added" when job servers are getting updated by the process "VID_JobServerUpdateCheck" and the error occurs at the step "GetUpdateFiles". Can you please help…

  • Completed requests either do not show or show in Canceled Requests....

    Hello All,

    when a person requests something on IT Shop, if the request was approved and completed it doesn't show in Approved request under request history for that person... There are times it won't show those requests at all or they will end up in…

  • VI_ESS_PWOHelperPWO Send mail new task for approver Failing

    Hello All,

    i have a few jobs under VI_ESS_PWOHelperPWO Send mail new task for approver that are failing to send the email notification.  Below is the error i am getting.

    ErrorMessages = (2019-08-21 14:59:05.247) [810271] Column UID_PersonOrdered does not…

  • Unable to configure new Group in IT Shop - OOB Request

    Hello Experts,

    we have run in to a little bit of a snag.  When users are requesting a new AD Group on IT Shop they are picking the OOB option "Create New Group".  When their manager receives the request, they cannot approve it... they can either…

  • Schedules are not working in version 8.0


    we have observed that schedules are not working in version 8.0. One of the OOTB schedules ''Calculate risk indexes" which should run every minute is not working even if it is enabled. Can you please guide on what should I check to resolve this issue…

  • Deferred Deletion profiles and Accounts

    Hello everyone, i have a scenario where I have persons and accounts already marked for deletion with default deferred deletion of 30 days.

    Now I have a requirement where I am changing this value to 180 days, I wonder what will happed to employee profiles…

  • How to allow Password Reset Portal to reset users one time password which is set in AD?


    We are using verison 8.0 and we are trying to allow user to reset his/her one time password which was set when user was provisioned in AD. We are setting "User must change password" when we are provisioning user in AD and in password reset portal…

  • Cherwell (ITSM) Product integration with OneIM

    Hello Experts,

    Has anyone worked with Chewell(AN ITSM) Procuct to integrate it with OneIM?  if so, any kind of information would be greatly appreciated.



  • How can i increase character length of "Reason" field when submitting the Request in ITSHOP?

    Hello Experts,

    We have a need to expand the character limit on the "Reason" Field to accomodate additional notes for the users to put in the requests.  Where can i find this?  i tried looking in to Web Designer but was not able to find it...…

  • Error on clicking any Approval workflow in Manager tool


    When we are clicking on any Approval Workflow in Manager tool, we are getting the below error.

    Form (FormDecisionWorkFlow) from archive (QER.Forms) could not be created!
    The form definition could not be applied to form (FormDecisionWorkFlow)!