• Domain migration


    We migrated to a new environment from XXX to YYY and for this reason, we lost our AppServer, IdentityManager, and PasswordReset url. 

    Have we have to reinstall all again or could we import any configuration to solve this issue?.

    Please any help will…

  • White pages view for external employees


    Can anyone tell me why an external employee is unable to view terminated people in the white pages?

    I have a need for some non-employees to view details on a terminated employee.

    This is due to our Help Desk having some external employees and need…

  • Display delegated manager in WebPortal


    I'm trying to customize the Person-overview page (VI_Common_ObjectSheet) in the webportal to show the manager currently responsible for the displayed user. I get the desired manager with the following SQL, but I don't know how to get this to work…

  • Web Portal Installation HTTP Error 500.19 - Internal Server Error

    I am building a sandbox installation of OID 8.1.2 in a vm with Windows Server 2019 and SQL Server 2019.

    I set up the IIS with Windows Authentication and enabled this for the default web site, then installed the Web Portal using the OID installer. When…

  • Access IT Shop using Employee Auth.

    Hello experts!

    I have installed One Identity Manager v8.0.4. I tried to access to the IT Shop using the employee authentication module ( Normally, I used AD module), but I cannot access to it, the error is: Wrong username or password. The steps I follow…

  • Web Portal - AD Authentication for employees

    Dear fellow experts,

    Just need some pointers for my use case and I was hoping someone can point me in the right direction.

    I have Employees (Person Objects) who have ADSAccount linked to them. I would like them to authenticate to the Web Portal using…

  • Unable to assign permission on custom UI form


    I am using version 8.0. I have created a custom form which reads data from custom table. I have assigned permission on custom table and assigned this permission groupto application role. When I log in with the user who has been assigned this application…

  • Icons missing in Web Front-End

    Hi ,

    We have recently migrated to version 8.1.2 .Certain icons like 'ico_open-decisions.png' , 'ico_my-history.png' , 'ico_user-roles_edit.png'  and few more are missing from WFE  . 

    These roles are being displayed  using PictureUrl…

  • Build Direct URL to MasterData / contact Data


    Im trying to manipulate the URL to the portal to directly go to the masterData / Contact Data tab. Problem is that the RuntimeFormID is generated as a New ID for every user who CLICKs the link. And therefore they are redirected back to the page where…

  • Will this authentication scenario work?

    I'm trying to get Active Directory SSO working for the Web Portal.

    Domain A

    Application Server

    Job Server

    Workstation Server

    Domain B

    Web Portal hosted

    There's no trust between Domain A and Domain B. Domain B gets synced to in Identity Manager…

  • Reorder product on Web Portal

    Hi all!

    I have a problem with Web Portal. An order which is cancelled (aborted, dismissed or unsubscribed) should be able to reorder. All products are created according the next scheme: Service Item – Assignment Resource – Business Role – Group. BUT the…

  • Problem with button “Deny” in Attestation Workflows.

    When we deny an attestation approval, the product shows the next error:

    We have check if the product doesn’t have the required dll (ATT.CompositionApi.dll), and we have check if the script has any error, but it compiles normally.


    Error executing…

  • Web Portal: Is there a way to execute backend functions or scripts?

    Hello people,

    I was wondering if there is a way to execute backend functions from the Web Portal.

    For Example: let's say I have a function in backend called "CCC_MyFunction" which accepts some parameters and returns some string. Is there a way to retrieve…

  • How to display custom pages in different language in web portal


    We are using version 8.0 and we are trying to display web portal in German language. As we changed the language culture of the user, OOTB pages and tiles and menu items, etc got displayed in German but we have created few pages in Web Designer which…

  • IT Shop still showing "InActive" employees.

    Hello All,

    We are having a little issue with InActive employees still showing on Web portal for managers in their direct reports.  I have the parameter set  for "QER\ITShop\AutoCloseInactivePerson"... Is there anything else that i need to do to remove those…

  • New module in Web Designer


     I have reviewed the Web Designer documentation and searched the user forum without success. I created a new module in my project, and added a tab to the menu. How now to create sub-tabs in the menu item and where in my project (I mean the path to…

  • Overview not showing ADSAccount in v8.1 web portal


    I just upgraded to 8.1 and now the ADSAccount is not showing in the Overview on the web portal.

    In version 7.x when going to the Person you can check the overview and the ADSAccount was there now it is gone.

    Can anyone tell me how to activate the…

  • Delete checkbox in vi_edit_date method

    Hi everyone.
    The question is about Web Portal. How I can modify vi_edit_date method? I need using the field date without checkbox (which makes the field active from default method).

  • Password Reset Portal with Starling

    Hi All,

    I need to combine Password Reset Portal with One Identity Starling to permit users to reset password themselves, without passcode generated by Helpdesk/Manager.

    Is it possible in the last release 8.1? I follow set up step as shows in "https…

  • How to check user's last login details?


    Is there any table where user's last login details to webportal is stored? 

  • Sorting drop down list v 7.13


    Can anyone tell me if there is a way to sort a drop down list field in the web portal?

    I don't want the list to be sorted alphabetically. 

    Thank you,


  • Error occurs when checking report from web portal


    we have created custom report of system role and input parameter required is UID_Eset and for the web portal we have created custom page to select UID_Eset and display this report. We are able to select and view this report in Manager tool but in…

  • How to display profile picture of user on home page of web portal and in search user option


    I can see user icon on top right corner of web portal home page. How can we display profile picture of user here? And when we search any user, how can we have user's picture on the page where we see his details?

  • How can we allow any user to raise a request for any other user?


    We tried to explore in backend where the condition is set and so only Managers are able to select his subordinates and raise a request for them but we couldnt find it. How is this condition set and how can we change it/ remove such condition so that…