Getting self-service site initialization...

Is the password manager user site the only site that is not working or are all the sites not working?  

Are there any errors in the windows event log viewer?  On the PM server -> Event log viewer-> application and service logs-> One Identity Password Manager

Also please note that version 5.6.3 is no longer a supported release of the product, therefore please make arrangements to upgrade when possible.

Event logs :

Result: CriticalError

Info:

Service: QPM.Service.Services.AdminService

Exception: System.Exception: Task with id='ac5cda12-3376-49f4-842d-14d925192fcf' is not registered

at QPM.Service.Scheduling.SchedulerThread.ThreadCommand(CommandParams commandParams)

at QPM.Service.Scheduling.Scheduler.Update(List`1 settings)

at QPM.Service.Scheduling.Scheduler.OnSharedStorageChanged(Object sender, EventArgs e)

at QPM.Service.Storages.XmlStorage.writeChapters(IEnumerable`1 chapterElements, Boolean remove, Boolean setTimestamp)

at QPM.Service.Services.AdminService.EditDirectoryConnection(DirectoryConnectionInfo connection)

at SyncInvokeEditDirectoryConnection(Object , Object[] , Object[] )

at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)

at QPM.Service.Infrastructure.LogExceptionsInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)

From the error it seems like the Port Password Manager uses 8081 is being used by another process:

https://support.oneidentity.com/password-manager/kb/141511/when-attempting-to-modify-or-add-a-domain-with-password-manager-the-following-erorr-may-occur-criticalerror-info-service-qpm-service-services-adminservice-exception-system-exception-task-with-id-24137061-d309-486d-bd93-bed347bc3211-is-not-registered-141511- 

You can try changing the port within the PMAdmin site.

Another possible cause is that site is unable to reach the PM service due to a corrupted internal encryption key, therefore you can try the following:

1.  Stop the Passwordmanager service

2.  Make a copy of "C:\ProgramData\One Identity\Password Manager\Local.storage"

3.  Open "Local.storage" in a text editor (i.e. Notepad), search for "certificateThumbprint" and copy the value into notepad then delete the value between the quotes (" ")

4.   Restart the Password Manager service

Please let me know if this helps.

Thanks

Stephen

No that did not work...  <setting name="customServicePortNumber" value="8082" />
          <setting name="certificateThumbprint" value="" />
        </settings>
        <settings group="storage">
          <setting name="realmId" value="" />

No that did not work...  <setting name="customServicePortNumber" value="8082" />
          <setting name="certificateThumbprint" value="" />
        </settings>
        <settings group="storage">
          <setting name="realmId" value="" />